Facebook Customer Service Issues

My account was compromised, and my linked debit account was used to purchase PayPal gift cards. I managed to cancel the transactions, but when I attempted to change my password to secure my account, I got logged out. Now, every time I try to log in, I'm prompted to "confirm my identity," which leads to errors like "lost signal" on mobile or "feature unavailable" on desktop. My friends can't view my account, and messages appear blocked. I've exhausted all options. My business account is linked to my personal one. Am I locked out for 24 hours due to the compromise or should I start fresh? I have many years' worth of photos and contacts stored there.

I am attempting to regain access to my old Facebook account, but my ex-boyfriend changed the password. I cannot access the associated email since it is inactive, and the recovery phone number is no longer available. The recovery email is also inaccessible, and my current Gmail is linked to a different Facebook account. Despite following Facebook's instructions, I keep encountering the same issue where I am unable to proceed without the current password. I am requesting a one-time code to be sent to my current Gmail ([redacted]) to reset the password for my Facebook account ([redacted]), as I cannot reach the recovery email or phone number for the old account.

Hello Mark, I am Justin McIntyre. My Facebook account is deactivated, and I have another account that I would like to have removed so I can start fresh on Facebook. Perhaps a new account will help me keep it this time. I have ADHD and FAS, and though I know I am not allowed to add people, I enjoy making friends from all over the world. Can you please help me get back on Facebook? I don't have a cell phone, and while my staff does, there are some issues with getting my Facebook number from them. Thank you for the support.

I recently noticed a suspicious post in one of the groups I am part of on Facebook. It seemed like spam with a link promising to show something about my followers. When I tried to address this by clicking on "I don't remember posting this," it redirected me to a page prompting me to secure my account. I clicked on "Get started," but nothing happened, and I found myself stuck in this loop both on my phone and laptop. The URL kept changing, but I couldn't progress beyond the security page. I've lost access to my account and can't reach Messenger. Although I'm logged in on the Messenger app, it just keeps redirecting me without any results, regardless of the action I take.

Hello Facebook Support, My name is Christian Onwe, but on Facebook, I go by Qristien Onwe using [redacted] as my email. I was born on March 26, [redacted], and joined Facebook in [redacted]. Currently, I am studying Fine Art at the University of Nigeria, Nsukka. Recently, my account was hacked, and the hacker changed my email, phone number, and password. My profile picture was altered to that of a stranger from the UK, and my name changed to James C Thomas. This is the second time this has happened to me this year, with the first instance occurring around January or February. I suspect the hacker is misusing my account for illicit activities given the cybercrime rate in my country. I am seeking assistance from Facebook to regain access to my account and kick out the individual damaging my reputation. I recall using the passwords [redacted]8, [redacted]3, [redacted]6, and possibly [redacted] over the years. I appreciate any help in resolving this matter promptly. Thank you, Facebook, for your anticipated support.

I am having trouble accessing my Facebook account due to a hacked email address. The account is "Mary Dove Art" and the compromised email is [redacted] The hackers changed the password, preventing me from logging in. I have provided Facebook with my driver's license as proof of ownership. I also have other websites displaying my artwork, which are linked to the hacked email and are currently inaccessible. The situation has caused disruptions in my business and personal life. I have taken steps to secure a new email address for account recovery. I am eager to regain control of my Facebook account to resume normal operations. I hope the additional information provided, including my contact details and website links, will assist in resolving this issue promptly. New contact email: [redacted] Phone number: [redacted] Thank you for your support in resolving this identification matter with Facebook. Best regards, Mary Dove Sedona, AZ

I encountered a situation where I received notifications on my phone through the Facebook app regarding one of my posts not complying with Facebook guidelines. This prompted me to secure my account, suspecting it was due to being hacked recently. I followed the steps to verify my account by entering a code sent to my email and phone successfully. However, after going through the verification process, I ended up on a page in Spanish with an avatar of a doctor. Despite attempting on multiple devices, clicking "continue" to secure my account just refreshes the page without progressing. Even after logging out and back in, I'm redirected to the same doctor avatar page, unable to access my account. I would greatly appreciate any assistance in regaining access to my account. Thank you, A.

My account has been disabled for about 24 hours. I uploaded a picture of myself to verify my identity as requested by Facebook. However, I am still waiting for further action to be taken. I received a notification from Facebook stating that there was suspicious activity on my account, but I am currently in the dark about the situation. I hope to have my account reinstated soon so I can resume using the platform for my daily activities. Kindly reactivate my account or provide me with an update via email at [redacted] Thank you. Sincerely, A. Loggins

My personal Facebook account was disabled on 14/06/19 around 1 am Indian Standard Time. Every time I attempt to log in, it shows "disabled ineligible." I am unsure of the reason behind this action. Despite submitting 15 appeals, I received only one response on the day of disablement, after which my case was closed. I reopened my case on 16/06/19 but have not received any further communication. I am diligently trying to regain access to my account, which holds memories from my school days to graduation over the past 9 years. I am earnestly appealing to Facebook to assist in recovering my account. Your support in this matter would be greatly appreciated. I am hopeful to retrieve my account or gain clarity on why it was disabled. Kindly consider aiding me with the recovery process.

I recently joined Facebook, but encountered an issue with my account. I couldn't access my original account opened in May and was prompted to create a new one. I did so about 10 days ago and now have two accounts with the same name. Sadly, I can't retrieve my first account with most of my contacts, and I'm struggling to figure out how to delete the second account and transfer the data to the May account. I'm feeling frustrated as I've tried all I can think of without success. I'm reaching out for assistance in the hopes of a simple solution: deleting the June account and moving its information to the original May account. Your help is greatly appreciated, and I eagerly await your response.

My Facebook account was suddenly disabled, and I am frustrated with the lack of support from Facebook. I have lost valuable data including photos, documents, and connections with friends. If my account is not reactivated, I will take extreme measures to address this issue.

I recently clicked on a suspicious link and wanted to update my password. Unfortunately, I couldn't recall the old one. After requesting a recovery code, I was prompted to log out of all Facebook sessions and reset using the code. However, upon doing this, I found myself logged into a strange account under a male name with no profile information. Subsequently, I attempted to reset my password via email but no longer have access to the linked email account. The recovery codes are being sent to an email I can't reach. I tried using the ID option, but since my account isn't disabled, it didn't work. I am concerned about why my phone number is connected to a different account, why it's an empty profile, and how to reset my account entirely.

My account has been hacked. The perpetrator has sold fraudulent tickets and puppies. I contacted support and was directed by a foreign gentleman to purchase a Steam card, but since I'm disabled, I had my daughter attempt to buy it with no success. Despite not logging in for three days, I keep receiving suspicious messages on Messenger. I am having trouble updating Messenger, only able to access it briefly before getting disconnected. The hacker created an email similar to mine, causing confusion. I've tried to warn others about this scammer but have received no response from support. It is crucial that action is taken to inform others about the fraudulent activity. I am a senior living on disability, and this situation is overwhelming for me. Can someone please assist in resolving this issue promptly? My name is Deborah Dow.

Last year, I tried to change my profile name on FB. Shortly after that, I was denied access to my account unless I provided my ID for verification. I feel uncomfortable that FB requires personal identification for a social media platform. This has restricted my access to other linked sites. I refuse to give more personal information when FB already has all my data that I willingly shared. I just want to access my account to reach other linked platforms. FB was initially meant for connecting with friends and family, not for extensive identity verification. It's disappointing to see FB impose such strict measures. The platform feels overly regulated and intrusive now. This issue needs to be addressed promptly.

I am having difficulty resetting my password and accessing my account since I changed my phone number and cannot receive the verification code for 2-step authentication. I reached out to what I believed to be a FB representative, but they keep asking for more documents to verify my identity. I provided my voter card from Group 1 as requested. However, due to the lack of communication at my new number, I am hesitant to send more personal information for security reasons. Please contact me via email. The representative did not provide an official title. I am at a point where if this issue cannot be resolved, I will have to delete my account and lose all my connections. I do not remember setting up two-step authentication, and now it is causing significant trouble as I am unable to manage it. I have already spent a considerable amount of time trying to fix this problem, and now I am considering ending my relationship with FB unless this issue is addressed promptly.

I believe my Facebook account was compromised, abused, and subsequently disabled. Unfortunately, I am unable to recall my email or password to recover it. When attempting to create a new account, I received a notification that it was disabled by Facebook for violations, while providing my new email as [redacted] I am waiting for a response after submitting a report along with a photo of my identification. I am eager for a prompt resolution as my husband is assisting me with this matter. He can be contacted at his email. The phone number associated with the account is [redacted]. I kindly request the reactivation of my account.

My name is Dr. Manga King David, the CEO and President of Tel Aviv Security in Las Vegas, residing in Bel Air, California. I am acquainted with many celebrities such as Beyoncé, Denzel Washington, Oprah, and Will Smith. Recently, Facebook blocked a video I shared of a women's soccer game in my country, depriving my community of viewing it. Despite my significant following, I am unable to add everyone to my account yet. If anyone has falsely accused me of community standards violations, kindly remove and block them from my Facebook account. I am preparing for a large convention in Los Angeles in mid-July and have the ability to rally a vast audience overseas to boycott Facebook if such issues persist. I urge Facebook to handle any grievances against me with caution before facing a potential social media backlash. My Facebook account is Dkmanga@ Ucdavis.edu. Your attention to this matter is crucial.

A family member has been harassing myself and other relatives on Facebook despite being blocked. The individual's behavior is concerning and escalating, causing issues not just within the family but also at our workplace. Despite our efforts to ignore the harassment, it continues. We have sought advice from the police, who suggested blocking her on all platforms, which we have done. However, others keep informing us about her ongoing posts. We are seeking assistance in having her blocked from Facebook to put an end to this situation. The person in question is Kara Baird, who also uses her husband Shawn Baird's account to post. Legal action is being considered due to the severity of the harassment. Your help in resolving this matter would be greatly appreciated. Thank you. - Therese Glass Wainwright

I received an email stating my Facebook account was disabled for impersonation, which is confusing considering I've had the account for almost a decade with [redacted]+ friends. They requested an ID with a photo, name, and birthday to verify my identity. I submitted my passport picture, but it was rejected. My recent name change due to marriage and a different birthdate on Facebook have caused issues. I suggested they verify my identity through my husband's account. I need this resolved promptly as I use Facebook for work-related matters like managing business pages. Is there assistance available to help me with this matter?

I created a Facebook account about 3 years ago in the Greek Islands. Recently, Facebook asked me to provide my official name, which is Mathew Bernhardt. I sent them four copies of my identification, including my membership in the NY Civil Service Retired Employees Association and other Law Enforcement Associations and Fraternities. However, for the past week, I have been unable to access my account where I manage and moderate at least a dozen groups. I have provided Facebook with the requested information and three friends, April Grace, Jewel Grizzard, and Bonnie Sharp, who can verify my identity. My email is [redacted], and my phone number is [redacted]. I appreciate your help with this matter. Thank you, Mathew Bernhardt.