Locked out of account when trying to secure it after being hacked

GetHuman3149339's Recover Hacked Account issue with Facebook from June 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3149339's own words
Get into my account ... I opened my FB app on my phone and had notifications that one of my posts didn't meet with FB code. When i opened the notification, it gave me the option to secure my account, if I hadn't been the one to make the post.**I was recently hacked and so it was likely that a post had been made on my page by someone else. I chose the option to secure my account. The page that I then arrived at showed an avatar of a dr with a white coat and a stethascope. The page was now in Spanish though.**I had to enter a code to verify, that was sent to my email and phone. That came through fine and I entered the code.**It took me to another page with the same avatar, again in Spanish, which asked to click continue to secure my account. Pressing continue just refreshes the page and doesn't take me anywhere. I have tried on several different devices now (phone and laptop) and in incognito windows.**When i try and log out and in again, once i log in it takes me right back to the avatar dr page, so I am stuck.**Please can you help my get back into my account.**Thanks, *Alice
So many of photos are on there and nowhere else and I don't want to lose them
Letting my back into my account, securely
I've been a customer since ****
Looking everywhere on the help centre
How GetHuman3149339 fixed the problem
The link started working. I just went back and it worked so clearly a glitch on the link, but still no idea why it happened in the first place
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Recover Hacked Account issue
Reported by GetHuman3149339
Jun 26th, 2019 - 2 years ago
Not resolved
GetHuman3149339 shared how to fix
Seen by 19 customers so far
Similar issue to 534902 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3149339 started working on this issue
Jun 26th, 2019 8:52am
GetHuman3149339 indicated the issue is not fixed yet.
Jun 26th, 2019 9:05am
GetHuman3149339 indicated the issue is not fixed yet.
Jun 26th, 2019 9:05am
GetHuman3149339 indicated the issue is not fixed yet.
Jun 26th, 2019 9:05am
GetHuman3149339 indicated the issue is not fixed yet.
Jun 26th, 2019 1:55pm
GetHuman3149339 indicated the issue is not fixed yet.
Jun 26th, 2019 1:56pm
GetHuman3149339 indicated the issue is not fixed yet.
Jun 27th, 2019 8:26am
GetHuman3149339 confirmed the issue is fixed. Hooray!
Jun 27th, 2019 10:33am
GetHuman3149339 confirmed the issue is fixed. Hooray!
Jun 28th, 2019 8:59am
GetHuman3149339 confirmed the issue is fixed. Hooray!
Jul 5th, 2019 8:18pm
GetHuman3149339 indicated the issue is not fixed yet.
Jul 5th, 2019 8:18pm