On June **, **** I tried to get on Facebook. It didn't work and family members were tel...

GetHuman-anria's Recover Hacked Account issue with Facebook from June 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-anria's own words
On June **, **** I tried to get on Facebook. It didn't work and family members were telling me that I must have been hacked. No matter how many times I have tried to reset my password, it keeps on telling me that my account has been temporarily blocked. I have tried at least two or three times a day and went through numerous codes and always get the same message. Finally, I decided to create a new account, thinking that would work, I got through, but then they ended my session because they said it was suspicious. They must have thought I was trying to impersonate my own name. Please, I need your help. There is no one I can call, no customer support. I am being punished for something that I didn't do. Every time I try, it keeps saying, sorry this feature is not working right now, try again later to no avail. I would appreciate your help. My name is AnnaMaria Bastone and DOB: ********. Thanks

GetHuman-anria did not yet indicate what Facebook should do to make this right.

How GetHuman-anria fixed the problem
I am back on Facebook. I really didn't do anything. I just tried to reset my password again and it worked. Thank God. I guess Facebook thought I was punished enough.
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Facebook

Recover Hacked Account issue
Reported by GetHuman-anria
Jun 25th, 2019 - 2 years ago
Fixed
GetHuman-anria shared how to fix
Seen by 4 customers so far
Similar issue to 534171 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-anria started working on this issue
Jun 25th, 2019 8:19pm
GetHuman-anria confirmed the issue is fixed. Hooray!
Jun 26th, 2019 8:57pm

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