Someone is impersonating me with a fake Facebook Messenger account to scam my Facebook friends.

GetHuman-joesurdo's customer service issue with Facebook from June 2019

Help with my Facebook issue
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The issue in GetHuman-joesurdo's own words
Stop phony Facebook Messenger account that cloned my picture and profile info from launching phishing attacks against my Facebook friends. ... Someone is impersonating me (Joe Surdoval) with Facebook Messenger. They are connecting with my Facebook friends and trying to scam them. They took advantage of Facebook's security flaw which allowed them to create a Messenger account without having a Facebook profile and copy my Facebook picture and name. Because there is no profile, there is no way to report them to Facebook. I have spent two days unsuccessfully using Facebook's problem report links, which don't handle this situation and don't allow me to textually describe the problem. We need to stop this fraud
*. Facebook has created a security hole by allowing fraudsters to create Facebook Messenger accounts that don't have Facebook profiles.**. Facebook's help center online tools only let you report an impersonator if they have a Facebook account. There is apparently no way for me to call, text, chat, or email Facebook about this problem.**. Facebook's online problem reporting tools let you pick categories but do not allow me to submit any textual description that makes the problem clearer.
Delete the Facebook Messenger account that is impersonating me (Joe Surdoval) and initiating phishing attacks against my Facebook friends. (Several have called by about the suspicious messages they have received.
I have been using Facebook for several years.
Have spent two days using Facebook's help center online tools unsuccessfully. Have found no way to explain the problem to Facebook. A phony Facebook Messenger account that apparently has no Facebook profile is launching phishing attacks against my Facebook friends.
How GetHuman-joesurdo fixed the problem

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Facebook Messenger
Customer service issue
Reported by GetHuman-joesurdo
Jun 18th, 2019 - 3 years ago
Not resolved
Seen by 124 customers so far
Similar issue to 524624 others
0 customers following this


GetHuman-joesurdo started working on this issue
Jun 18th, 2019 2:40am
GetHuman-joesurdo indicated the issue is not fixed yet.
Jun 18th, 2019 3:03am
GetHuman-joesurdo indicated the issue is not fixed yet.
Jun 18th, 2019 3:03am

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