I logged out of my Facebook account. My cellphone is prepaid and I hadn't paid for serv...

GetHuman2965319's customer service issue with Facebook from May 2019

Help with my Facebook issue
The issue in GetHuman2965319's own words
I logged out of my Facebook account. My cellphone is prepaid and I hadn't paid for service yet so when I went to sign back in to Facebook the two factor authentication first sent me code via email. Then was supposed to send SMS but I could not get them due to phone being off. I had forgotten my password so i tried to reset also several times. It did change it but again wanted to send me SMS and couldn't receive. Now my phone is on and it still won't send SMS. I sent my state ID on FB app when it said that was the next step to recover account. Idk what to do haven't heard anything and still can't get the code via SMS when I try to sign in.

GetHuman2965319 did not yet indicate what Facebook should do to make this right.

How GetHuman2965319 fixed the problem
I finally checked my other computer. And yes I had logged in on there so was able to sign in. Turned off security so I could get in on my phone. Then FB emailed me after two days of waiting that I should be able to get in. Too late FB. Ha
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman2965319
May 22nd, 2019 - 2 years ago
Fixed
GetHuman2965319 shared how to fix
Seen by 4 customers so far
Similar issue to 491983 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2965319 started working on this issue
May 22nd, 2019 2:46pm
GetHuman2965319 confirmed the issue is fixed. Hooray!
May 23rd, 2019 3:07pm

Moving? Compare and Schedule Free.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies