I logged out of my Facebook account. My cellphone is prepaid and I hadn't paid for serv...

GetHuman2965319's customer service issue with Facebook from May 2019

Help with my Facebook issue
The issue in GetHuman2965319's own words
I logged out of my Facebook account. My cellphone is prepaid and I hadn't paid for service yet so when I went to sign back in to Facebook the two factor authentication first sent me code via email. Then was supposed to send SMS but I could not get them due to phone being off. I had forgotten my password so i tried to reset also several times. It did change it but again wanted to send me SMS and couldn't receive. Now my phone is on and it still won't send SMS. I sent my state ID on FB app when it said that was the next step to recover account. Idk what to do haven't heard anything and still can't get the code via SMS when I try to sign in.

GetHuman2965319 did not yet indicate what Facebook should do to make this right.

How GetHuman2965319 fixed the problem
I finally checked my other computer. And yes I had logged in on there so was able to sign in. Turned off security so I could get in on my phone. Then FB emailed me after two days of waiting that I should be able to get in. Too late FB. Ha
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Customer service issue
Reported by GetHuman2965319
May 22nd, 2019 - 4 years ago
GetHuman2965319 shared how to fix
Seen by 9 customers so far
Similar issue to 491983 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman2965319 started working on this issue
May 22nd, 2019 2:46pm
GetHuman2965319 confirmed the issue is fixed. Hooray!
May 23rd, 2019 3:07pm