about ** hours ago I was logged out of my primary fb account and now am unable to gain...

GetHuman2955708's Recover Hacked Account issue with Facebook from May 2019

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Before contacting them, items GetHuman2955708 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2955708's own words
about ** hours ago I was logged out of my primary fb account and now am unable to gain access. It was tied with my email but only my old fb account pops up when i enter my email or phone number. I was signed in on meesenger and when i go to the switch account option my primary account still list but when i attempt to login the password does not work and gives me an error that the account does not exist when i attempt to reset it. To add when i attempt to login to the account from it being saved in my web browser it shows no photo for my primary account and when i attempt to sign in it asks for a * digit pin code. and when i attempt to reset the password it does not show my email as a recovery option. Attached is a screenshot from my messenger proving that i had access to it and it is mine. The one signed in is my old account the one active ** hours ago is my primary

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Facebook

Recover Hacked Account issue
Reported by GetHuman2955708
May 20th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 489453 others
0 customers following this

Timeline

GetHuman2955708 started working on this issue
May 20th, 2019 7:33pm
GetHuman2955708 indicated the issue is not fixed yet.
May 22nd, 2019 2:39pm
GetHuman2955708 indicated the issue is not fixed yet.
May 22nd, 2019 2:52pm
GetHuman2955708 indicated the issue is not fixed yet.
May 25th, 2019 1:36pm

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