My Facebook and Instagram accounts were linked together. About * weeks ago, my Instagra...

GetHuman-karlystr's Recover Hacked Account issue with Facebook from May 2019

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Before contacting them, items GetHuman-karlystr may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-karlystr's own words
My Facebook and Instagram accounts were linked together. About * weeks ago, my Instagram account was hacked and the password, email, and Facebook account were all unlinked*changed. Due to the lack of support and help I received, I gave up on trying to get it back and made a new one, and linked it to my Facebook so that if I got logged out I could easily log back in. Saturday night I received an email from Facebook saying that someone in Oklahoma had tried to access my account and login. So I quickly changed my Facebook password thinking the problem would go away. Low and behold, today I wake up and get ready to check Instagram and my new one that I had made was hacked. Same thing as before. Email, password, and facebook account were all changed or unlinked. And I’m afraid I will again not be able to login due to lack of customer support. As of right now, I think my facebook account is ok, I haven’t noticed anything else suspicious there. What I do need is to regain access to my Instagram. The first account (I’ve had it for probably * years) is the one I definitely want. It had all of my followers, pictures, everything. And it appears the username has not been changed (@karlymackenziee). The “new” account that I just made this past weekend I don’t really care that much about. I hadn’t posted pictures on it yet.

GetHuman-karlystr did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-karlystr
May 20th, 2019 - 4 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 489187 others
0 customers following this


GetHuman-karlystr started working on this issue
May 20th, 2019 3:35pm
GetHuman-karlystr indicated the issue is not fixed yet.
May 20th, 2019 8:58pm

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