My mother, Elaine Robinson, is having a problem with two of her Facebook pages, “A Warr...

GetHuman2934608's Recover Hacked Account issue with Facebook from May 2019

Help with my Facebook issue
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Before contacting them, items GetHuman2934608 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2934608's own words
My mother, Elaine Robinson, is having a problem with two of her Facebook pages, “A Warriors Arsenal” and “A Word of Encouragement”, both of which are Christian, faith-based pages. *She found this number online, which was supposed to be Facebook, to call for help *-***-***-****. *When she spoke to the representative, they informed her that her account has been hacked and that someone had recently opened it from Ontario Canada and this person was writing profanity under her name on other pages. They also informed her that the hacker used a Google pixel three phone. She does not have a Google pixel nor has she ever and she uses an iPhone exclusively.*My mother does not know anyone in Ontario Canada and has never been to Ontario, Canada. *The representative also informed her that they had stopped her ability to add friends to her pages because of this activity and said the police would come after her. When I pressed them on this matter, they hung up on us. **Please help her fix this. She wants to be able to add more people to her community and not have profanity associated with her good name. I will leave her email blow.

GetHuman2934608 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman2934608
May 16th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 483955 others
0 customers following this

Timeline

GetHuman2934608 started working on this issue
May 16th, 2019 5:58pm

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