Facebook Customer Service Issues

I have been using the same Facebook account for years with the email address [redacted] My name is Brittany S., and on Facebook, I am in a relationship with Travis C. Recently, I switched to a new mobile phone and had to redownload Facebook. However, as I was always logged in, I forgot my password when prompted to sign in. My Facebook account is solely linked to [redacted]; I don't have any other email or phone number connected to it. The email account associated with my Facebook was created in middle school, and I can't recall the password. Unfortunately, I have no means of accessing that email account, which is necessary to receive the recovery code from Facebook to reset my password.

Hello, I'm Missy Bailey. On Facebook, I'm known as Missy Bailey with phone number [redacted]7 and email [redacted] My old email [redacted] is no longer in use. I encountered an issue with my account being disabled after liking posts quickly. I tried various methods to recover it without success. Eventually, I created a new account with the username pooltime77. I uploaded my pictures and engaged with posts to personalize it. Unfortunately, I faced another block for allegedly pretending to be someone else. It's been a frustrating experience, especially since I'm on disability leave awaiting heart surgery. I hope to resolve this issue and regain access to my Facebook account. Thank you for your assistance.

Hello, I'm Jesse Lopez, and I'm seeking your assistance. Unfortunately, I am unable to recall my email address or password, which is hindering my ability to log into my account under the profile name Low Ak. Due to my diagnosis of schizophrenia, my memory is impaired, making it challenging to remember my account details. I urgently need to update my personal information and would appreciate it if you could remind me of the email address associated with the Low Ak account. If provided with this information, I believe I can recollect my password. To confirm my identity, I am ready to provide a copy of my identification card proving that I am the rightful owner of the Low Ak account. Your help in restoring my account access will be sincerely appreciated. I look forward to your response. Thank you in advance for your assistance with this matter.

Hello, unfortunately, I am facing some issues with my ad. When I created a Facebook page to link it, I accidentally used a photo that is not related to my business as it is supposed to be. Currently, the account is under review, and I am unable to log in. Even though Instagram shows the promotion as active, it is not functioning, and no charges have been applied. Due to the time-sensitive nature of my promotion, I urgently need assistance. The email address linked to my Facebook ad is boundyo102@[redacted]. I am willing to provide the correct image if necessary. I cannot edit or remove the ad since my Facebook page is inactive. I appreciate any help provided. Thank you for your understanding.

Hello, I am Ratheesh, my Facebook user ID is "rathurocks" and you can reach me at [redacted]. I am the admin of the largest Instrument Technician Group on Facebook and the Instrument Technician Page. Recently, I took action by blocking and removing someone from my Instrument Technician Group for posting irrelevant content. Afterwards, this individual created fake accounts using my photos and sent friend requests to my Facebook contacts. I suspected this person was from Bangladesh. Upon noticing this, I promptly reported the fake IDs to Facebook, which resulted in the IDs being blocked. However, I received a message from Facebook asking to confirm my identity. Subsequently, my account was disabled for allegedly pretending to be someone else on Facebook. I believe there has been a misunderstanding as I was only trying to maintain the integrity of my group by reporting these fake accounts. If my account remains disabled, the largest group for Instrument Technicians, with over 50 thousand members, will be adversely affected. This group serves as an educational platform, and I am the sole admin responsible for its operation. I kindly request a review of the actions taken against my account.

My Facebook account has been hacked, and I cannot access it. Here is the conversation I had with the hacker: 10:07 PM Hacker: "Whoever you are, get off my Facebook account and give me back my password, you complete ***." Hacker: "Well, you have to pay for it if you want it back. Pursuing won't make things easy. I really have no use for it." Hacker: "If you want your account back or not." Hacker: "Yes, I do, but again, I have no money." Hacker: "$[redacted], and you get your account back. Bitcoin, send to my Bitcoin wallet. It's easy and fast." Hacker: "You have 24 hours. I'm watching all your messages." Hacker: "Sorry for the inconvenience. We really need the money. If you keep telling people you were hacked, I will deactivate your account. Remember, your emails were also hacked by me." Hacker: "If you can't get me my account back, can you please deactivate it? The account is Debbie Gramble Loparo."

My account was disabled because of a post written in a moment of hurt and anger. I deeply regret this and am not seeking to have my account reinstated. However, the photos and videos of my late son's father and I, along with those of my son and his father, are precious memories I don't have saved elsewhere. Please consider allowing me temporary access to retrieve these pictures for my two-year-old son, so he may have memories of his father as he grows older. If possible, could you provide me with a file containing all of my photos and videos from the account? I am not requesting the account to be restored, but only wish to access these important memories. Thank you for your understanding and assistance.

My name is Alissa Matisi. Regrettably, my account was disabled due to a post I made in a moment of hurt and anger. I understand the consequences but I implore you to consider the sentimental value of the photos and videos I have on there. They include precious memories of my late partner, the father of my two-year-old son. These images are irreplaceable, and I haven't stored them elsewhere. I'm not seeking to reactivate my account, but I earnestly ask for access to retrieve these important keepsakes for my son's future. If possible, could you facilitate this access or provide me with a file containing my media? I am willing to provide any necessary documentation, such as a death certificate or birth certificate, to verify my circumstances. Thank you for your understanding and assistance.

I am experiencing a frustrating situation with my Litraya Bulldogs page on Facebook. The page got unpublished, and despite my appeal, it has disappeared without any communication from Facebook explaining the reason behind it. What's particularly upsetting is that I had paid to boost posts that were previously approved. However, they are now flagged for violating community standards. This sudden turn of events is confusing as I have been running the page without any problems for years. Additionally, Facebook has restricted my ability to post on my other pages, claiming that as an admin of a page, I am breaching community standards without specifying how. I am even banned from creating a new page. I have thoroughly reviewed the community standards, and I cannot identify any violations. Some clarity and communication from Facebook would be greatly appreciated to understand what is happening.

I manage a Facebook page called "Rizwan Sadiq Architects" as an admin. I need to change the primary payment method from a credit card to a debit card for promotions, but I'm encountering an error message. The problem states, "This credit card can't be set as your account's primary payment method," due to billing setup after ad delivery. My attempts to switch it are unsuccessful. Moreover, there's an outstanding payment of Rs1,[redacted].84, and I'm unsure of the reason or how to verify it. Are these two issues related? I seek assistance to address these challenges promptly.

Hello, I am Sheikh Tashdeed Ahmed and I go by that name on Facebook. I am the admin of the AMD Ryzen Enthusiasts Bangladesh group. Recently, a fake account in our group started sharing terrorism inciting pictures in the comments. As the admin, I promptly began removing these comments. However, when I tried to delete the second spam picture, I was unexpectedly logged out. Then, I was notified that the group no longer existed and was forced to log back in. Upon attempting to log in, I received a message stating that my account had been disabled for violating Facebook's terms. I understand that these decisions are automated, and errors can occur. While inappropriate images were shared in the group, it was not the fault of any admin or the group itself. I would appreciate it if you could reach out to me so I can provide any necessary information. Several of my friends' accounts were also compromised due to this issue. The group admins' accounts were disabled without just cause. We are certain that we did not breach any of Facebook's terms. Your assistance in this matter would be greatly appreciated. Thank you.

Hello, I am seeking advice on how to deal with a situation involving my sister-in-law posting unauthorized pictures of our 4-year-old son on social media. Despite our repeated requests for her to remove the images due to our family decision not to share his photos online for safety reasons, she has continued to disregard our wishes. We have tried to address this matter with her, and we even had to involve the administrators of a Facebook page to have the pictures removed. Upon further investigation, we discovered a significant number of unauthorized photos of our son on her page, which is deeply concerning for us. We attempted to report some of these photos through the platform's reporting tools, but we encountered restrictions when doing so. We are now reaching out for assistance in ensuring these pictures are taken down promptly. Your help in this matter would be greatly appreciated. Thank you for your time and support in resolving this issue.

Hello, I am feeling completely desperate. While I was in Poland in April, I accidentally closed my Facebook account. After not being able to open it because I couldn't remember my password after 9 years, my email with live.it was also canceled when I couldn't be recognized in Vienna. This situation occurred in Chile and Argentina back in [redacted] as well. The security questions about my past emails and contacts I couldn't recall led to the closure of my live.it account, where I lost many years of correspondence. I kindly request a check on my earlier Facebook account under Reinhilde Faber that included my travels to Argentina, Bolivia, Chile, Peru, Portugal, Spain, Czech Republic, Vienna, etc. I now have a new Facebook account that you can find under the name Reinhilde FA with some overlap from my previous profile where my son is also connected. There are pictures of me in Mexico and a Range Rover on the Uyuni lake in Bolivia on my original account. I wish to merge my old account with my new one to retrieve my memories from the last 9 years of travel. I am 72 years old and feeling very sad for missing out on reliving those beautiful travel moments. Please assist me and reach out to me on my phone number [redacted]. Thank you so much for your support. Reinhilde Faber

I prefer not to use my real name on social media. I previously had pictures stolen and fake pages created using my real name, which is why I go by the name Mr. Steal Your Girl. My email and account are both under this name, which is what everyone knows me as since [redacted]. I refuse to switch to a government-related name as it may lead to identity theft. I won't provide my ID to keep my page due to recent experiences with identity theft online. Many Facebook users don't use their real names, and I will continue to use my preferred name. It's unfair to ask for my ID, and I won't comply because it could lead to further identity theft. Please unlock my page without this requirement. I won't put my real name on social media to prevent identity theft. Kindly address this issue promptly.

Dear Facebook Team, My name is Osama Akhtar Hamidi, and my Facebook name is O A Hamidi. My personal Facebook account has been disabled, which was my real account. I believe it was a mistake by your security system. I am a real person and can prove it by sending a picture of me holding my national ID card. Please reopen my account as I have all the necessary data and information to verify it, including my bank account details. This account is crucial for me as it contains business information. I kindly request you not to ignore my plea and reopen my account promptly. Thank you.

I seem to have been logged out of Facebook app and can't remember my last password. The phone number on my account is correct, but I'm not receiving the code they send. The email linked to the account is an old AOL one, which is now deleted because of inactivity. I tried account recovery, sent my state ID to Facebook with a new email, and got a link to verify my identity. After resetting the password, I got locked out for trying too many times, and the new code was sent to my old, inaccessible email. I need access to my Facebook where all our family photos are stored.

I am Dr. Mohsen El-Guindy from Egypt and my username is elguindymohsen with the password Flymetothemoon. On Tuesday, the 14th of [redacted], I submitted a post in Arabic discussing ways to reform Egyptian agriculture but it was not accepted for posting, which left me amazed and disappointed. The entire report I worked hard on disappeared without a trace. The reason given for rejecting it was "security precautions," which I found odd since my report was purely scientific with no security-related content. I would appreciate it if you could either restore and repost my report on my timeline or email me the content at [redacted] Deleting my report has been a waste of my time and effort, and due to my age and lack of concentration, I am unable to rewrite it. As a professor of genetics, I am truly disappointed by this experience and it has made me lose interest in Facebook.

Every time I create a new account, it works fine on my computer. But when I try to log in on my mobile, it asks for a phone number and then a picture, even though I haven't violated any community standards or rules. My accounts keep getting disabled whether I use them or not. It's frustrating having to make new accounts every few days. Why won't Facebook let me use it on my mobile?

I recently had to replace my tablet and unfortunately lost access to my Facebook account. I have been using Facebook for years and am worried about losing all the information on my old page. I couldn't reset my password because the code was sent to my old tablet, which is no longer working. I ended up creating a new account in desperation. Now, I would like to retrieve my old account with all its content and have the new account closed. I prefer to keep all my original contacts and information. Your assistance in resolving this matter would be greatly appreciated as not being able to access my original Facebook page is very frustrating for me.

I have been using my Facebook account for a decade under my full maiden name without any issues. I actively participate in various groups, mainly a lawyer moms' group and a Game of Thrones fan group. While sharing articles in the Game of Thrones group last Friday, my account got suspended due to suspicious activity. I followed the instructions to add a mobile number, but I still couldn't access my account. Despite several unsuccessful attempts to unlock it or reset my password, I ended up locking myself out completely. Thinking I wouldn't regain access, I created a new account with my married name and reconnected with friends and groups. However, this account was also suspended immediately. After learning about the 96-hour waiting period, I decided to wait and unlock my old account. Following the time frame, I managed to reset and upload a photo, only to find my original account disabled after photo review. I am puzzled by these events as I never engaged in inappropriate behavior during my ten years on the platform. It seems the initial suspension was for security reasons, but my attempts to resolve it backfired. I simply wish to recover my original profile to resume engaging in my mom groups and discussions about TV shows and my children. Any assistance would be greatly appreciated.