Facebook Customer Service Issues

Archive 578

The following are issues that customers reported to GetHuman about Facebook customer service, archive #578. It includes a selection of 20 issue(s) reported May 6, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Facebook account under the name "Akinhama Huizong" has been disabled, and I am unsure why this action was taken. Despite my frequent activity on the platform, it seems that my account was targeted for removal unfairly. I am reaching out to seek assistance from gethuman to help me reinstate my legitimate account. Your support in this matter is greatly appreciated.
Reported by GetHuman-akihuiz on Isnin, 6 Mei 2019 pukul 10.00
Hello everyone, I need urgent assistance with our Glitter Bingo social media page on Facebook. The previous manager left, and we are looking to resume operations. However, we are unable to retrieve the page due to a security feature requiring codes from trusted contacts, who are our customers. We operate various social media pages for Alderny sites, including Glitter Bingo. Our login credentials for Glitter Bingo are [redacted] We have another account linked to all our pages using the email [redacted] Our request is to have the Glitter Bingo page associated with this email address as well. Appreciate a prompt response. Thank you, Sebastian from Netboost Media
Reported by GetHuman2871346 on Isnin, 6 Mei 2019 pukul 11.03
I'm unable to access my original Facebook account that contains all my important contacts and information. I accidentally tried to create another account with the same name which has made it more difficult to retrieve my old account. I've had past health issues and find it challenging to navigate these processes, especially after mistakenly triggering a security feature that requires a verification code sent to my home phone, which is simply a Verizon landline. I'm unable to log in to my account to resolve this issue. I need help to regain access to my original account so I can reconnect with my friends and family members, including Charles D Marable, Ken Franklin, Bob Franklin, and Leigh Foster (Cappleman).
Reported by GetHuman-inonoone on Isnin, 6 Mei 2019 pukul 11.45
Dear Facebook Support, I am reaching out to address an issue with my Instagram accounts. Despite contacting the Instagram Help Center, I have been unable to recover my accounts even after two months. I am experiencing difficulty accessing both of my Instagram accounts. On April 15, [redacted], while in Hai Phong, Vietnam, I attempted to log in and received a message stating that an unusual login attempt had been detected. One account is associated with the username @plh98 and was registered with the email [redacted], which I no longer have access to, preventing me from receiving a security code. The second account is linked to the username @_linh_hoang and was registered with the email [redacted] Although Instagram claims to have sent a security code to this email, I have not received it in my inbox or junk folder. I signed up for both accounts using an iPhone, and due to being locked out, I am unable to utilize two-factor authentication as recommended by Instagram. Upon login attempts, the app repeatedly flags an unusual login, further preventing access to my accounts. Thank you for your assistance, I look forward to resolving this issue promptly. Sincerely, Phuong Linh Hoang
Reported by GetHuman2871797 on Isnin, 6 Mei 2019 pukul 12.56
I have two pages, an artist page named "Mike Ford's Shorts" and a personal page named "Michael Ford." Recently, I've been experiencing issues with my artist page. Despite trying to post new content, the page flashes messages too quickly for me to read and later prompts me with a pop-up message implying I haven't finished my post. Surprisingly, upon closer inspection, it seems that the content is actually being posted but not showing up on my administrator view. When I switch to the visitor view, I can see the posts, but switching back to the administrator view is problematic. It appears that the posts are stuck in the visitor view but are not displaying on the administrator side. I would appreciate any assistance to resolve this issue.
Reported by GetHuman2872324 on Isnin, 6 Mei 2019 pukul 14.23
Hello, I'm Linda Stewart residing at [redacted] Chesapeake St. Waveland, MS [redacted]. Over time, I've encountered issues with my phones rendering me unable to access my accounts. I seek assistance in recovering my [redacted] account as I've forgotten the password. Furthermore, I've had to restart my Facebook account with the email [redacted] I'm easily recognizable in photos with my pitbull Shadey. I aim to regain access to my accounts, particularly the one linked to phone number [redacted]. These accounts hold sentimental value to me. I assure you I'm not posing as someone else, born on Aug 16th, [redacted], in New Orleans, Louisiana. Your help in this matter is greatly appreciated. Today's date is May 6th, [redacted]. Thank you.
Reported by GetHuman2872392 on Isnin, 6 Mei 2019 pukul 14.32
Last night, I experienced an issue with my Facebook account. When I opened Messenger on my phone, I discovered that I was logged out, even though I have never logged myself out before. Upon attempting to log back in, I was prompted to choose between my own account, "Deirdre McDaid," and another account named "Kenna Harnett," which seems to be fake. Strangely, this fake account is somehow linked to my phone number, and when I checked my account settings, everything displayed under the name "Hi Kenna, let's secure your account." I have reached out to the person I know with the name Kenna Harnett, and she denies any connection to this fake account. I am concerned that my account has been compromised and I would like to understand how these two Facebook accounts are linked to mine. Is there a way to identify the creator of the fake account, and what steps can I take to address this issue?
Reported by GetHuman2872457 on Isnin, 6 Mei 2019 pukul 14.40
I have submitted two copies of my driver's license for my Tammy Gigi Desalvo account to verify my identity. Unfortunately, I am unable to reset my password as the phone number associated with my account has changed, and I no longer have access to it. Despite receiving a code to my email, I am still locked out of my account as I keep getting verification codes sent to my old phone number instead of my new one. My old phone number is [redacted], and my new number is [redacted]. I have been locked out for nearly two weeks with no resolution. I urge for assistance to regain access to my Facebook account, update my phone number, and recover my page.
Reported by GetHuman2872503 on Isnin, 6 Mei 2019 pukul 14.47
Hello, I wanted to bring to your attention the numerous fraudulent advertisements on the marketplace platform. While individuals like myself are genuine sellers, many companies selling shoes and jewelry are running scams. I prefer buying and selling on Facebook to avoid being scammed. Given Facebook's significant reach, it's concerning to see such deceptive business ads solely for profit. It's essential for Facebook to prioritize user safety over financial gains and conduct thorough checks on sellers before allowing them on the marketplace. I have fallen victim to scams twice, and the reviews for these dubious sellers are proof of their deceitful practices. Thank you for addressing this issue and providing assistance.
Reported by GetHuman2872664 on Isnin, 6 Mei 2019 pukul 15.09
I've faced multiple blocks on Facebook due to political disputes. Despite being a Conservative Republican, I find that my responses to attacks from left-wing liberal Democrats result in my account being blocked. It seems unfair that I get blocked while they do not. I request an explanation from Facebook as to why this discrepancy exists. Thank you, Gary M.
Reported by GetHuman2872671 on Isnin, 6 Mei 2019 pukul 15.10
I lost the ability to post as my page on Friday. Currently, I can only post with my personal profile. I can access insights but am unable to see messages or notifications. Clicking on Notifications results in an error message saying, "Sorry, something went wrong." The page has another admin with full access. As the page owner since [redacted], I am looking to have my full admin abilities restored, including the ability to post and comment as the page name.
Reported by GetHuman2872685 on Isnin, 6 Mei 2019 pukul 15.12
My neighbors are using spy store cameras and broadcasting on Facebook Live to harass me because I am on disability, despite not appearing visibly ill to them. This situation triggers my trauma, and in response, I yell at them. They even spy on me in the shower and broadcast my reactions, causing fear and distress. I believe Facebook should intervene to protect victims from this kind of harassment. The spying with cameras should be a matter for the authorities. It's unfair how they treat the victim rather than the harassers. Trauma drives my reactions, and the situation has become unbearable. I'm not attracted to their son, and their intrusive actions are unwarranted and invasive. The derogatory comments and hate broadcasting are unacceptable. This behavior is tormenting me and needs to stop. The racial remarks and involvement of school-age children in the harassment are especially troubling. Facebook Live should address these issues and support those who are being victimized.
Reported by GetHuman-kamichie on Isnin, 6 Mei 2019 pukul 15.16
My account was suspended for 30 days because I shared a YouTube video without any comments. I feel my freedom of speech rights have been violated. I have seen this video shared by others without consequences before. The video was just a cartoon, not more violent than what is shown on the news or social media. Please reopen my account promptly since no hateful remarks were included. If you dislike the video, please remove it and lift the suspension on my account.
Reported by GetHuman-bigtimja on Isnin, 6 Mei 2019 pukul 15.37
I have a suggestion for Facebook regarding groups related to RVs. Often, when someone posts an issue with their RV, we end up asking for details like the year, model, and size. It would be convenient if Facebook could allow users to choose specific information from their profile to be displayed automatically when posting in certain groups. For instance, when posting in a car club group, details about my car could accompany my profile name, and when posting in an RV group, details about my RV could be included. If I'm just interacting with friends, only my name would show up. This feature could streamline the process and enhance user experience on the platform. Thank you for considering this suggestion.
Reported by GetHuman2873054 on Isnin, 6 Mei 2019 pukul 15.52
I lost control of my Facebook profile due to hacking. I still have access to the email associated with my account, but the hacker changed the password and deleted my Fan Page, which is crucial for my business. It seems like they are using my profile to promote harmful activities, possibly linked to terrorist organizations. Facebook disabled my account, stating a policy violation. I received an email stating my account is permanently lost. I need human assistance to prove I was hacked and to disassociate myself from any illegal activities. My profile is essential as a DJ, as I conduct my business through it, storing years' worth of contacts, photos, and videos. I am hoping for help in resolving this matter directly with Facebook, as their automated systems are not addressing my issue. Thank you for any assistance you can provide.
Reported by GetHuman-rubadubo on Isnin, 6 Mei 2019 pukul 16.17
Hello, our company needs to regain access to our old Facebook account, which was set up using an alias ("Vik Maga") and now requires photo ID verification. We can log into the associated Gmail account and manage our websites, but cannot verify using ID. We aim to transition the pages to Facebook Business Manager for proper permissions. Contact me at [redacted] or [redacted] Thanks, Chris Sappington, Viking Magazine, DJM Marketing Solutions, PSOnline.
Reported by GetHuman2873356 on Isnin, 6 Mei 2019 pukul 16.30
I have lost control of my Facebook profile due to hacking of my fan page and profile. I still have control over my recovery email and the one I signed up with. The hackers used my account, possibly to promote ISIS as they changed the profile picture to theirs. Facebook disabled my profile for policy violation, and now I am unable to regain access. I received an email stating that my account is permanently lost. I need human assistance to prove that I was hacked and do not support terrorist organizations. This profile is crucial for my DJ business, containing contacts, photos, and videos for the past years. I am hoping for help to communicate with someone directly as the automated system has not resolved this issue. Thank you for any assistance you can provide.
Reported by GetHuman-rubadubo on Isnin, 6 Mei 2019 pukul 16.35
In February, my account was compromised, and I promptly changed my password. Despite my efforts, I couldn't receive the verification code via text as prompted upon logging in. I have exhausted all options in the Help Center without success. It seems likely that the phone number linked to my account is outdated, making it impossible for me to make any edits. I would like to avoid creating a new account to prevent any confusion among my contacts.
Reported by GetHuman2873546 on Isnin, 6 Mei 2019 pukul 16.54
I had trouble reporting a terrorist comment on Facebook when trying to post a news article. Instead, the comment was shared without the article, leading to some issues. When attempting to report the comment, technical difficulties prevented me from doing so, but I was able to report other comments. This caused some frustration as I felt someone was controlling what I could post.
Reported by GetHuman-hopelema on Isnin, 6 Mei 2019 pukul 16.59
I am having difficulty logging in. Following the text sent for login, I noticed my friends have vanished. Strangely, I received friend requests from individuals with African names, leading to frustration. This morning, I could not access my account and realized my original email, [redacted], is invalid. Upon logging in using my cell phone code, I discovered my friends and precious photos were missing. Attempting to re-add friends seems too time-consuming. I would greatly appreciate assistance in restoring my old account. Thank you for your help! - Chris O'Brien
Reported by GetHuman-landorfw on Isnin, 6 Mei 2019 pukul 17.01

Help me with my Facebook issue

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