My Facebook account was hacked and the hacker changed the email address and phone numbe...
GetHuman2710504's customer service issue with Facebook from April 2019
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Help with my Facebook issue
GetHuman2710504's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2710504 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2710504 can let us know if they help or not.
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The issue in GetHuman2710504's own words
My Facebook account was hacked and the hacker changed the email address and phone number on the account. I’ve attempted to use the recovery pages but it continues to only refer the security code to the hackers email or phone number. This is a serious issue as the person is pretending to be me, and worst thing is posting porns. I need help resolving this issue. If it's possible I need back my account or you can suspend it in the meantime. My Facebook friends are worried about. Kindly I would like to access it back, help me. My name is Kiprono Kebenei. My user name is *****@***.com. My phone number is **********. If you research the history of the account you’ll see that it has been my email account for years up until someone changed it this week. Also I did not receive any sort of notification that my contact information was updated which is supposed to be in place. Kindly help me to get it back
GetHuman2710504 did not yet indicate what Facebook should do to make this right.
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