My Facebook account was hacked and the hacker changed the email address and phone numbe...

GetHuman2710504's customer service issue with Facebook from April 2019

38 views | 437088 similar | 0 following
Help with my Facebook issue
GetHuman2710504's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2710504 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2710504 can let us know if they help or not.
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The issue in GetHuman2710504's own words
My Facebook account was hacked and the hacker changed the email address and phone number on the account. I’ve attempted to use the recovery pages but it continues to only refer the security code to the hackers email or phone number. This is a serious issue as the person is pretending to be me, and worst thing is posting porns. I need help resolving this issue. If it's possible I need back my account or you can suspend it in the meantime. My Facebook friends are worried about. Kindly I would like to access it back, help me. My name is Kiprono Kebenei. My user name is *****@***.com. My phone number is **********. If you research the history of the account you’ll see that it has been my email account for years up until someone changed it this week. Also I did not receive any sort of notification that my contact information was updated which is supposed to be in place. Kindly help me to get it back

GetHuman2710504 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman2710504
Apr 16th, 2019 - 4 years ago
Seen by 38 customers so far
Similar issue to 437088 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman2710504 started working on this issue
Apr 16th, 2019 12:10pm
GetHuman2710504 indicated the issue is not fixed yet.
Apr 16th, 2019 4:25pm
GetHuman2710504 indicated the issue is not fixed yet.
Apr 19th, 2019 1:02pm