Facebook Customer Service Issues

Over the last three decades, I've created various accounts under different names such as Daniella Bourgogne, Daniel Bourgon, Danielle H. S. Bourgogne, and Danielle Bourgogne. Unfortunately, my photos and videos have been stolen and are being used online without my consent. Recently, four of my accounts were hacked from my phone security. I have legal documents proving these were my official names at one point. I kindly request assistance in shutting down these unauthorized accounts and stopping the illegal use of my pictures and videos, both pre-operation and recent ones. You can reach me at my new number, [redacted], or via email at [redacted]. Thank you.

I am experiencing harassment from an individual who repeatedly tags me in comments on her various Facebook pages. This person targets multiple individuals, as evident from the numerous pages she operates solely for this purpose. Despite efforts to block and report her, the accounts remain active, and she manages to circumvent any blocks imposed. The pages in question include Kristyana Maberry (San san), Kristyana Maberry (Marina), Kristyana Maberry (teen girl), and Kristyana Maberry (San Diego). I kindly request for the pages to be disabled, her behavior to cease, or for her to be banned from Facebook. I await your prompt action and appreciate your assistance in resolving this issue. Thank you. Best regards, Elaine Bostic

A few days ago, I noticed an issue with my Facebook feed. The problem seems to manifest in a few different scenarios. Firstly, upon opening Facebook, I see a message "Welcome to Facebook, Let's get started," with no new posts. Secondly, sometimes only a few new posts appear with no feed following them. Thirdly, old posts from days ago appear randomly without any clear order. Lastly, there are times when a new post briefly appears but then disappears shortly after. Surprisingly, accessing Facebook on my phone seems to work fine, but on my computer, it's as if there's a glitch. I would appreciate any guidance on how to resolve this perplexing issue.

I recently switched phones but retained the same number I've had for 8 years. Normally, I stay logged into my account. However, I forgot my password and tried to follow the instructions to retrieve it. Unfortunately, I did not receive the code via text to my phone, which is how I typically access my account. After multiple attempts to receive the code, I emailed Facebook from my Gmail account. They requested an upload of my driver's license, which I promptly provided. I received a message indicating they received it and were reviewing it; however, I have not heard anything further from Facebook. I miss accessing my account to see pictures of my grandchildren. I have already provided all the information requested. I am unsure why Facebook has not responded, and I am seeking advice on what else I can do.

I need help accessing my account. I recently got a new phone and had to log in, but I can't remember my password as I was always logged in previously. I've tried repeatedly to receive a code via text to my old number, which I still have. I also sent an email to FB account recovery and attached a copy of my driver's license as requested. However, I haven't heard back from them since. When I tried to follow up last week, they mentioned they already received my ID and it's under review. I'm worried my case has been forgotten or lost. I never received any of the codes they claim were sent to my phone. It's been over a month now, and I'm missing important updates from my family. I provided all the requested documents, so they have my phone number and email, but I haven't received any updates or instructions on how to regain access to my account.

Dear Sir, I recently updated my mobile number from [redacted] to [redacted] via text message, which seems to have caused issues with accessing my account. I believe it was blocked for security reasons. Both numbers belong to me, Chirag Rathi. I confirm that I am the sole user of these numbers. My Google accounts are also linked to the old number and need to be updated. I regret the incorrect method used to update my number. Unfortunately, I am unable to reach out to friends for assistance due to lack of contact information. Therefore, I kindly request your help in resolving the account recovery. I assure you there is no fraudulent activity associated with my account. Your understanding and assistance in this matter would be highly appreciated. Thank you for your attention to this matter. Sincerely, Chirag Rathi, with contact numbers [redacted] and [redacted], and email addresses [redacted] and [redacted] Looking forward to a positive response. Thank you.

A Facebook account is in violation of Facebook's Community Standards due to misrepresentation. The profile is inauthentic, uses misleading images, and assumes the identity of another person without authorization. Despite multiple reports from myself and my boyfriend, Facebook has stated that the account is authentic and doesn't breach their standards. However, it is clear that the account is deceptive as it impersonates my boyfriend, using his picture and having similar friends. We urgently request Facebook to re-examine this situation thoroughly and take down the misleading account. Thank you.

Hello, I am reaching out on behalf of my boyfriend who is having some trouble with his facebook account. His name is Louis McNulty and his contact number is [redacted]. Louis recently upgraded to a new cell phone and is locked out of his facebook account because he cannot recall his password. Unfortunately, he no longer has access to the email addresses associated with his facebook, specifically [redacted] and [redacted] We attempted to recover the emails without success. Even the recovery email, his sister's address, has not been successful in accessing his account. Despite multiple attempts, we have not received any code on his phone to gain access to the account. Is there another way we can regain access to the account or change the password? Thank you, Janelle

I’ve had a Facebook page since I was young, filled with memories, family, linked accounts, and photos. The password was changed, and I can't reset it as I lost access to the linked email "@[redacted]" I'm unable to recover the AOL account due to inactivity. Although I can't recall the security questions, I can prove ownership of the account by sharing the old password. The account, now under a hacker's control, contains my photos and identity. The hacker using my account is distressing, invading my privacy and preventing access to my old friends and cherished memories. I've created a new account with my name, Elena Joiner, but my original account has also been renamed Elena Joiner by the hacker. Please contact me at [redacted] or [redacted]

After starting a successful business and FB page called @luxyogilife, I faced harassment and bullying which affected my health and led me to move. Wanting a fresh start, I no longer wanted to be the Admin of the page due to the stress I endured. In a confused state, I created multiple FB accounts with fake names and accidentally made one of them the Admin of the business page. I now can't recall which account it was and am locked out of several for security reasons. Despite this, I still wish to regain access to my legitimate business account, as it holds great sentimental value to me. You can reach me at [redacted] or on my listed phone number at +61 [redacted]53. I apologize for the confusion with the accounts, but I hope to continue growing my business and helping others through it. Thank you for any assistance you can provide. Kelly Stannard (Kells Bells)

I've created a new profile for my freelance work and planned to use it on my business cards. Unfortunately, the account was disabled after a friend reported it mistakenly. I received an email from Facebook requesting ID photos to verify my identity, which I promptly sent. However, my account was disabled just 20 minutes later. Despite my efforts to contact customer service, I have only received automated responses stating that Facebook cannot assist me with this issue. It's crucial for me to regain access to my profile since my business email is linked to it, and the profile link will be used for business purposes. I find it frustrating that despite providing all necessary identification, I am still unable to resolve this matter.

On April 7, [redacted], I received a notification from Facebook about an attempted login by an unfamiliar person, resulting in my account getting locked. Despite my attempts to log in, I kept being redirected to another user's account, belonging to Christine Metz, where all my personal information was displayed - my phone number, photos, and friends. I tried to contact Facebook for help, but they only addressed me as Christina Metz and didn't recognize any of my email addresses or passwords. As a user for five years, I'm unable to access my account due to this mix-up. The verification codes sent by Facebook are displayed too quickly for me to note down, making it challenging to proceed. At 85 years old, navigating through these issues is daunting. Even if I delete my account, the information on Christine Metz's profile won't be removed. My phone number is [redacted], which connects to Donna Weldon. For verification, please contact Metro T-Mobile. Thank you, Donna Weldon.

Hola, quisiera reportar un problema con respecto a mi cuenta de Facebook. Un amigo me la habría robado y cambió la contraseña y el correo de confirmación. El nombre original era Wilmer Santos Jr; sin embargo, ahora se llama Pubg Mobile como evidencia de lo que menciono. El correo electrónico conectado era [redacted], pero el viernes 12 de abril a las 23:28 h se cambió a [redacted] ¿Pueden ayudarme a recuperarla cambiando el correo y la contraseña? Estoy dispuesto a proporcionar más información si es necesario. ¡Gracias por su asistencia!

Someone has created Facebook accounts using my full name, which is dangerous in my line of work. They are listing where I used to work, which was a nude bar but I was not a nude dancer. They are posting pictures of me and giving false information about where I went to school and where I live. It seems like somebody is hacking into my account or signing in under it using a Mac computer. My ex is a psychopath who has tried to harm me multiple times. I urgently request that all my information be removed from the site immediately. I would like to explore pressing charges against the person responsible for this. This situation is not only harassing but also dangerous, given the proximity to where I live and the history of stalking. Please take down the site immediately. If there is no way to contact you directly, it is concerning as it puts others at risk as well. My name is Kendra Marie Ardery or Proz or Shreve.

I was contacted by Robert P. back in April regarding a sweepstakes. Following some instructions, they asked for money. Before proceeding, I questioned Robert's identity and the legitimacy of the request. After that, I encountered issues accessing my Facebook account, which was eventually disabled. I have screenshots of the person involved and my accounts. I understand the reason for the disablement but I wish to restore it. The account, Nana L., still holds my games, pictures, and more. When trying to log in, an old number, [redacted], appears, which I no longer use for the past four years. Many important pages are associated with this account, including Purple Orbital and Centric Empire.

Hello FB community, I am Lakisha Green. I have been an FB user for over 10 years with the same account. Unfortunately, I lost access to my email account's password, but I managed to stay logged into FB. However, last Friday, when I opened the FB app, a message appeared indicating that the session had expired and prompted me to log in, which I couldn't do. I suspect my account may have been hacked, and I am concerned because all my precious family and kids' photos are stored there. I seek assistance in regaining access to my account. Thank you, Lakisha Green.

I recently posted a folder of birthday puns on Facebook that I created a while ago. However, one meme in the folder violated FB's community standards, and I completely understand. I unintentionally included this meme when I uploaded the folder without reviewing it thoroughly. I mistakenly sent a review request to the community standards team, which was not my intention. I wanted to contact them to apologize for my mistake and make sure the inappropriate photo was removed from the folder. This was an accident, and I acknowledge that the meme related to the Holocaust is not acceptable. I just want to clarify this and make sure the issue is resolved. Please acknowledge receipt of this message. Thank you for your attention, Holly F.

I recently uploaded a folder of birthday puns on Facebook that included a meme you found to violate community standards. I admit my mistake as I forgot to review the content thoroughly before posting. I mistakenly requested a review from the community standards team, but my intention was to apologize for the oversight and ensure the meme is removed from the folder. I understand the inappropriateness of the meme, especially given previous warnings related to its Holocaust theme. I just want to clarify my apology and make sure the content is no longer visible. I appreciate your attention to this matter. Thank you, Holly F.

I am trying to have an old Facebook account deleted, but I don't have access to the email or password associated with it. I spoke to someone in live chat but had trouble explaining the situation clearly. They mentioned charging me for a service that would remove the account, but all I want is the account removed without any charges. I've been trying to do this for six years and just want it taken care of. I appreciate any help in resolving this simple request. Thank you.

Hello Facebook team, I'm Gurleen Saini. I am reaching out to address the disabling of my Facebook account. It was disabled after I reported a fake account pretending to be me. Unfortunately, I am very disappointed with this outcome. My account holds connections to all my relatives, friends, colleagues, and schoolmates. I also have 27,[redacted] followers. I have invested a lot in building this network, and it means a great deal to me. I have already provided my Photo Identity to your team and I urge you to reconsider and enable my account. This is a serious issue for me. Thank you.