A Facebook account violates Facebooks Community Standards (misrepresentation) by having...

GetHuman2748867's customer service issue with Facebook from April 2019

20 views | 436014 similar | 1 following
Help with my Facebook issue
GetHuman2748867's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2748867 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2748867 can let us know if they help or not.
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The issue in GetHuman2748867's own words
A Facebook account violates Facebooks Community Standards (misrepresentation) by having an inauthentic profile, using images to deceive people, the profile assumes the personal of another person, the page speaks for another person for whom the user is not authorized to do so. This account has already been reported by me through Facebook (someone is impersonating my boyfriend's account, or has hacked an old account of his and changed information while keeping a picture of him as the profile picture as well as many friends) and my boyfriend has also reported the account and Facebook keeps replying that the account is found to be authentic and does not violate Facebook's Community Standards, which it does as I have listed above. My boyfriend (who is being impersonated*had an old Facebook account that is compromised*hacked) and I want the account shut down ASAP so his friends and future friends are not tricked into adding the hacked account instead of the authentic account my boyfriend has made and been using for a long time now. I have pictures that if looked at manually, you can tell the other account is using a picture of him for impersonation, and if you manually look at the list of friends you'll see identical friends (and my boyfriend can answer how he knows every single one, whereas the impersonator on Facebook most likely cannot). Please re-review this case closely and shut down the old account that is misleading people by impersonating my boyfriend, that is also falsely representing him as well. Thank you.

GetHuman2748867 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman2748867
Apr 15th, 2019 - 2 years ago
Fixed
Seen by 20 customers so far
Similar issue to 436014 others
1 customer following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2748867 started working on this issue
Apr 15th, 2019 5:16pm
GetHuman2748867 shared this issue with friends on Facebook
Apr 15th, 2019 5:19pm
GetHuman2748867 indicated the issue is not fixed yet.
Apr 15th, 2019 5:25pm
GetHuman2748867 indicated the issue is not fixed yet.
Apr 15th, 2019 9:35pm
GetHuman2748867 indicated the issue is not fixed yet.
Apr 15th, 2019 9:36pm

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