About * weeks ago my friends and I reported a recently created messenger only account i...
GetHuman-amarasen's Recover Disabled Account issue with Facebook from April 2019
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Help with my Facebook issue
GetHuman-amarasen's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-amarasen will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-amarasen can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-amarasen's own words
About * weeks ago my friends and I reported a recently created messenger only account impersonating me. However, the next day facebook disabled my facebook and messenger account instead. I submitted an appeal with my ID(driver's licence) attached. Then I got an email saying 'we can't help you with your request until we receive an ID'. I sent my ID as a reply to those emails and the case opened in my support box but after a few minutes my case closed and I get the same automated email requesting for my ID. I kept on replying to those emails with my ID and the case opens for momentarily but then it closes and I get the same email back. How do I get my ID checked by FB and how can I get my account back?
GetHuman-amarasen did not yet indicate what Facebook should do to make this right.
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