I want to recover my old FB page - my ex boyfriend hacked my FB page and changed my pas...

GetHuman2614356's Recover Hacked Account issue with Facebook from March 2019

19 views | 407410 similar | 0 following
Help with my Facebook issue
GetHuman2614356's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2614356 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2614356 can let us know if they help or not.
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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2614356's own words
I want to recover my old FB page - my ex boyfriend hacked my FB page and changed my password. I have all the information on my old page - Nikki Jett - I started my old page **** or **** but was logging in with my old phone * ***-***-****. I also have my old email address and one other email I used to start that page. I was unfortunately incarcerated and he went into my page and changed my password. Also do to my unfortunate situation I lost that phone number and was unable to recover my old FB page. I then had to start a new page April of **** - I want to be able to get back in my old page - I have any and all information regarding my old FB page as well as my new one. I have personal information about myself needed to proceed - emails,passwords,phone numbers,photo ID, security questions that I can answer. My new email is *****@***.com and new phone * ***-***-****. I have a couple problems though - this was able to happen to me due to me not being able to follow simple introductions that a tech could possibablly provide and was told I'd need $*.** on a debit card and I don't have that on my card at thus time. I really would need to speak to a real person verbally.. and seem to not be able to recover a simple phone number to contact FB about my problem. I don't understand what I need to do to get help - as this was no fault of my own. I'm asking Facebook for help.

GetHuman2614356 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman2614356
Mar 28th, 2019 - 2 years ago
Fixed
Seen by 19 customers so far
Similar issue to 407410 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2614356 started working on this issue
Mar 28th, 2019 4:42am
GetHuman2614356 indicated the issue is not fixed yet.
Mar 31st, 2019 1:41pm

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