I can't access my Business account. I am the only admin of the Business page that I ca...
GetHuman2613711's Can't Access Business Page issue with Facebook from March 2019
Help with my Facebook issue
First: share to improve GetHuman2613711's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2613711's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2613711 will want to follow the link below to head to their help center. We will check on GetHuman2613711 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2613711 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
Only Admins are allowed to manage a business page. If you know there person that is the current Admin, you will need to request permission from them to become an Admin. If you previously were the Admin of the page and you no longer have access to the page, on the top of your Personal Facebook page, click the ?, then at the bottom click "Report a Problem" and let them know about the issue.
The issue in GetHuman2613711's own words
I can't access my Business account. I am the only admin of the Business page that I cannot log into. I cannot login because I forgot my password. I sent all the necessary required information to the Security Check email, but nobody responded to me. Please email me regarding this matter at *****@***.com Also, what is the correct contact email for the facebook Security Check Department? I use a cell phone number to log in to my facebook account, but I do not have an email associated with my account that I forgot my password to. I was receiving text messages to be able to change my password if I forgot it, but I accidentally disabled the SMS settings on my facebook page to not receive notifications on that phone number not knowing at the time that I would not get a text to change my password by verifying my account by text message, so right after I logged out, I forgot my password and was unable to have the SMS system verify my account phone number because the SMS setting to receive an authorization text message was disabled, because like I mentioned, I accidentally disabled it before I logged out of my account. Then, facebook required a Security check, and I have an issue with that that I need to explain. I would like to discuss this matter privately with a facebook account specialist for security reasons.
GetHuman2613711 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2613711 fixed the problem
We are waiting for GetHuman2613711 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster: