Hello my name is Jesse jay decipher sparks, my girlfriend (MAVIS GEDZAH) had her accoun...

GetHuman-jaydecip's Recover Hacked Account issue with Facebook from March 2019

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GetHuman-jaydecip's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jaydecip will want to follow the link below to head to their help center. We will check on GetHuman-jaydecip later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-jaydecip may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-jaydecip's own words
Hello my name is Jesse jay decipher sparks, my girlfriend (MAVIS GEDZAH) had her account logged out and couldn't log in . *She was told the password had been changed and i was first she contacted. *Also i realised she was still online and knew she was hacked . *The hacker removed both her recovery emails and contacts . *The problem we are facing is she has used facebook for almost * years and after creating the account with yahoo to signup she hasn't visited yahoo and her yahoomail account has been blocked and deactivated. We resorted to using her trusted contacts of which i am a part but all to no avail. We keep getting an erro that we have done too many attempts even on the first try. Please if you can send me a mail to reset the account password and also lockout the hacker we would be glad. We fear he might use her pictures for malice
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Recover Hacked Account issue
Reported by GetHuman-jaydecip
Mar 28th, 2019 - 23d ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 227 others
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GetHuman-jaydecip started working on this issue
Mar 28th 1:20am