My friends account (Maggie Nelson) was hacked. Me not knowing, answered a message from...
GetHuman-wrayth's Recover Hacked Account issue with Facebook from March 2019
Help with my Facebook issue
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GetHuman-wrayth's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-wrayth will want to follow the link below to head to their help center. We will check on GetHuman-wrayth later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-wrayth may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-wrayth's own words
My friends account (Maggie Nelson) was hacked. Me not knowing, answered a message from her on messenger and we were talking for a bit. She asked me to look at something and I clicked on it. Had something to do with an app that secures all your passwords. As I read through it, I wasn’t liking the information it was asking for. So I closed it. I told Maggie I wasn’t interested and she insisted I try. I started questioning if this really was Maggie and it became clear that it wasn’t. Shortly after both my messenger logged me out. And when I tried logging back in, fb asked me if I logged in from California. I clicked No. Fb asked me to reset and change my password, so I did. But right after I set the new password it logged me out again and said my new password is old. **I haven’t been able to get back in since around ** noon today. I have sent emails to other fb departments but I’m not sure I can trust them. They’ve asked for my phone number and real birthdate to verify my account however, I don’t have either of those on my account so it can’t be verified that way. I don’t feel it’s dafe to give that info out so I can get hacked more. **I called Maggie Nelson onnthe cell phone and she did confirm I was not typing with her and she has no control over her fb account right now.
GetHuman-wrayth did not yet indicate what Facebook should do to make this right.
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