My name is Karyn Schairer. I am ** years old, born January **, ****. I live in Mad Wisc...

GetHuman-karynsc's customer service issue with Facebook from March 2019

Help with my Facebook issue
The issue in GetHuman-karynsc's own words
My name is Karyn Schairer. I am ** years old, born January **, ****. I live in Mad Wisconsin and have most of my life. I started my Facebook account in January ****. I set the account up with a Hotmail email address. I no longer have access to this Hotmail address, which is *****@***.com. I recently reset my Facebook password and forgot to write it down. This would have been last Thursday, March **st, around lunchtime. I contacted Facebook asking to reset the password and Facebook wanted to email me a password reset to the Hotmail address I cannot access. So I then started the account recovery process and had Facebook email me a code to my new *****@***.com address. I typed that code in and it worked. Then Facebook asked me to have my three trusted friends (my dad, sister Suzanne, and my friend, Brian Wild) email me a code from their phones. My friend Brian and my sister sent me their codes, but my father, Jack Schairer, had his old Facebook profile listed as my trusted friend, and he no longer can get into his old account. His new account just says “This person is not your trusted friend,” which is dismaying. My father is not tech savvy and is ** years old, and gets wuite agitated by technology. His birthday is February **, ****. He lives in Monona WI. Summary: I need to somehow reset my Facebook email to my Gmail account and my password, which I will keep written down from now on in a safe deposit box once I have it. I also do some business from this account, so it’s imperative I get back in. Please help! I am really in a cascading issue jam here. Thank you for your time, Karyn Schairer
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Customer service issue
Reported by GetHuman-karynsc
Mar 27th, 2019 - a mon ago
I have an issue with Facebook too
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Seen by 4 customers so far
Similar issue to 404594 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-karynsc started working on this issue
Mar 27th 1:03am
GetHuman-karynsc shared this issue with friends on Facebook
Mar 27th 1:03am
GetHuman-karynsc indicated the issue is not fixed yet.
Mar 30th 1:12am
GetHuman-karynsc indicated the issue is not fixed yet.
Mar 30th 5:03pm