Hello! My account is locked for no reason I don’t know why. I tried all the tests just...

GetHuman-aundreaf's Recover Account issue with Facebook from March 2019

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The issue in GetHuman-aundreaf's own words
Hello! My account is locked for no reason I don’t know why. I tried all the tests just to prove that this is me. I answered them correctly. The identification of friend’s face, the identification of recent comments I made, the people I recently messaged, and the last option available since the other options have limited use, is the confirmation through mobile number. They have my correct number but I am not received any text from them. They can send me a code when making a new password through “Forget Password “ option but they cannot send me a code when it comes to unlocking the account. How confusing. I can able to change my password but not to unlock my account . Please help me on this one I need my account back for important reasons. I’m a student and I need my Facebook my notes and PowerPoints are there. Thank you
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Facebook

Recover Account issue
Reported by GetHuman-aundreaf
Mar 26th, 2019 - 24d ago
I have an issue with Facebook too
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Seen by 6 customers so far
Similar issue to 404438 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License