My facebook Ads account under the number ************ has been disabled because I faile...

GetHuman2426656's customer service issue with Facebook from March 2019

25 views | 368913 similar | 0 following
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2426656 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2426656 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2426656's own words
My facebook Ads account under the number ************ has been disabled because I failed to pay for ads made under my account. But what im trying to explain is that my profile has been hacked and used to pay for ads that are were not published by me. If you take a look at my Ads account, all the ads under the name kI****-* with all its copies were made with someone who lives or operates in Canada ... And if you look closely at the posts or ads I have made personally, they were made here in Cairo, Egypt. *I was able to find him and log him out of my profile and change my password. If you have access to the log in history, you will find that someone was successful at hacking my profile from Canada around the time of Feb. **, **, ** and publishing these ads and using my now closed credit card to pay for them.*I am the victim here so please don't punish me.

GetHuman2426656 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman2426656
Mar 9th, 2019 - 4 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 368913 others
0 customers following this


GetHuman2426656 started working on this issue
Mar 9th, 2019 11:10pm

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