My facebook Ads account under the number ************ has been disabled because I faile...
GetHuman2426656's customer service issue with Facebook from March 2019
23 views | 368913 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman2426656's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2426656's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2426656 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2426656 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman2426656 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2426656's own words
My facebook Ads account under the number ************ has been disabled because I failed to pay for ads made under my account. But what im trying to explain is that my profile has been hacked and used to pay for ads that are were not published by me. If you take a look at my Ads account, all the ads under the name kI****-* with all its copies were made with someone who lives or operates in Canada ... And if you look closely at the posts or ads I have made personally, they were made here in Cairo, Egypt. *I was able to find him and log him out of my profile and change my password. If you have access to the log in history, you will find that someone was successful at hacking my profile from Canada around the time of Feb. **, **, ** and publishing these ads and using my now closed credit card to pay for them.*I am the victim here so please don't punish me.
GetHuman2426656 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2426656 fixed the problem
We are waiting for GetHuman2426656 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.