Facebook Customer Service Issues

My Facebook account was reported due to my long-standing nickname. I have been using this name for a decade, and it is unfair that it has resulted in the report. Both my wife and I share this Facebook account, each having our circle of friends. You can verify our identities through our shared pictures. It is frustrating that our account could be closed just because of a report. For reference, my name is Jose, known as "Chorii," and my wife is Erika, known as "Kiika" on Facebook. Our email address associated with the account is [redacted] Your attention to this matter would be greatly appreciated.

I am currently locked out of my Facebook account as I no longer have access to my previous email and phone number. I can still provide verification through details on my profile including work history, location, pictures, and friends. I recently switched to a new phone and want to retain access to my account, especially to keep my pictures. To proceed with recovering my account, I would like to update my email to [redacted] The name on the account is listed as JB JB, and the old email and phone number associated with the account are [redacted] and [redacted], respectively. One of my friends on Facebook is Gina Harlan Baker. Your assistance in restoring my access to my account would be greatly appreciated.

Hello, I am working on a news story regarding Facebook suspensions and community standards. Recently, an account was suspended following a debate in a private group. Despite the comment not being polite, we are curious about the specific violation of Facebook's community standards. Could you elaborate on how this decision was made and the training of the individuals responsible for such determinations? The suspension notice indicated a 30-day account suspension. While we acknowledge the lack of politeness in the comment, we question whether Facebook is enforcing politeness standards. Please contact me via this email address or the copied address. Thank you, Sean Moore - Unfortunately, attachments cannot be sent through this platform. Please provide an appropriate email for us to send the message.

I saw a commercial on Facebook for New Wave TV. It took almost a month to receive my order. When I opened it and tried to set it up, it didn't work after playing with it for two weeks. Finally, I opened one of the components and found that it was just an empty plastic box. I paid $30 each for three of them, totaling $[redacted] for three TVs, and none of them work - they all have the same issue. It feels like a scam, and it's disappointing to see this kind of thing advertised. Attempting to call the company, New Wave TV, led to a long recording followed by music for almost six hours before I had to hang up. This has happened over 30 times when trying to contact them. It's a scam and it's disheartening to see a company with a good reputation engaging in deceptive practices. I hope something can be done about this. Thank you.

My account has been disabled by Facebook, alleging that I was impersonating someone. This is not true. Unfortunately, I lost access to my original passwords and my previous phone due to a house fire. I tried to create a new account with the same information to retrieve my important photos of my children and family. It's crucial that I regain access to my Facebook account. I kindly request that you reconsider granting me access to my account and profile. Please contact me at [redacted] to verify any necessary information. I really need to recover all my pictures. Thank you.

Subject: Alert: Potential Scam Involving Heaven Sent Bengals I wanted to bring to your attention the situation involving Heaven Sent Bengals in Custer, South Dakota, and individuals Linda, Jerry Smedshammer, and Tiffany Thovson. They have been accused of falsifying TICA registration papers, stealing $13,[redacted], breaching contracts, and unlawfully possessing three cats. It has been uncovered that they are convicted felons operating without a USDA license and are under criminal investigation for their actions. For the safety of others, I urge you to remove them from your list. Please feel free to reach out for verification. Regards, S.D. Twin Pine Farm & Exotics LLC South Carolina

I am struggling to access my original Facebook account. I had set up 3 friends for recovery, but one, Jennifer Mure, is unavailable due to illness. The other friends are Lawson Cathy and Jim Manekas. I initially created my account in Raleigh in [redacted] but have since moved to Todd, Boone in N.C., and my email has changed to [redacted] I no longer have access to [redacted] I spent $[redacted] on a cellphone to assist me in regaining access, only to find out it was wasted money as there are no cell towers for that carrier. My name is Cassandra Ong also known as Cassondra St.Ong'e. My recovery email is my mom's [redacted] My service dog's name is Rupert, a bulldog/boxer mix. My birthday is 5-4-68, and my father is Tom Ong, also known as William Thompson Ong. I am a fan of a game on Facebook called Criminal Case and had made significant progress losing access. It was a vital form of socialization for me, especially given my disability. I am seeking assistance to regain access to my account where I had around 2,[redacted] friends.

I forgot my email address and password for my existing account on my new smartphone. I reached out to Facebook help support for assistance. I am currently in contact with two individuals, Aima Wilson and supervisor Patrick Jones, regarding my issue. They have advised me to purchase a total of three Google Play Cards valued at $50 each, four cards at $[redacted] each, and an additional two cards at $[redacted] each to resolve my problem. They assured me that all funds spent will be refunded. I am uncertain if Aima Wilson and Patrick Jones are legitimate Facebook employees.

I set up a Facebook account in [redacted] with the email address "[redacted]," which was not a valid email. Things were fine until January 16, [redacted], when I couldn't log in due to an incorrect password. I tried to regain access but couldn't because I lacked the necessary information. Now I've discovered someone has hacked my account and is misusing it. Can someone help me, please?

This is my third attempt to reach out to Facebook regarding this issue. Approximately 10 years ago, I created a Facebook page for my son, Michael M., who was critically injured in a car accident at the age of 26. I felt that having this page would allow friends and family to stay connected with him and follow his journey of recovery through updates and photos. As his mother, full-time caregiver, and Power of Attorney, I was devastated when the page suddenly disappeared a few weeks ago. Strangely, a new page with the same name was created.

My account has experienced multiple hacking incidents over the years. I suspect someone is monitoring my activity, as all my accounts have been compromised. I have been facing stalking and death threats. Recently, I received an alert that my Facebook account was temporarily locked, followed by a message code for Uber, a service I do not use. Soon after, I noticed someone outside my window, further cementing my belief that these events are related. I urgently require a phone conversation to provide detailed information and seek assistance. Please email me a secure contact number to address this pressing matter.

I am attempting to recover my account to delete it. When I try to log in, it prompts me to verify my identity by submitting my ID card. Despite numerous attempts with various picture formats, the upload is consistently deemed invalid. I have submitted my national ID card as an attachment following the given instructions. The account appears to be active, but I am unable to access it as I no longer have access to the associated email. I seek assistance in recovering my account for deletion. Thank you.

I recently switched to a new phone and successfully transferred all my data. However, I encountered an issue trying to log back into Facebook as it keeps prompting me for my old password. Despite my attempts to change it, I seem to be stuck in a loop. The verification codes are not working as I keep receiving the same one repeatedly. I have exceeded the number of attempts allowed, and my trusted contacts can only provide one code. I have even submitted a copy of my driver's license to Facebook, but I have not received any response. Facebook is crucial for both my personal and professional use. I would greatly appreciate any assistance you can provide. Thank you.

Subject: Disabled Facebook Account Recovery Hello, I am reaching out as I am experiencing issues with my Facebook account being disabled unexpectedly. There is valuable data on my account, and I have invested money in promoting my pages. This account is essential to me as I enjoy playing PUBG Mobile and have dedicated funds to promoting my Facebook page. I am puzzled by the sudden disablement, and it has deeply affected me. I urgently require support to regain access to my account to continue using Facebook seamlessly. Thank you.

I am experiencing a problem with Instagram, not Facebook. I managed an Instagram account called "norwalkmeme" with [redacted] followers that was performing well. However, when I tried to access the account on my phone, I was logged out and received a message stating that the user was not found. It seems like the account was deleted without any notification or explanation from Instagram. I invested a lot of time and effort into that account, and I am determined not to lose it so easily.

I am Alan Griffis, a disabled Vietnam veteran, seeking assistance from Facebook. Unable to connect via phone or email, I notice unexpected charges on my bank account from Facebook. It seems that someone made unauthorized purchases. Please reach out to me promptly to resolve this issue before involving the Attorney General. Thank you, Alan Griffis [redacted] Miller Ave #8 Brighton, CO [redacted]

I have had a Facebook account for 10 years. When Hurricane Harvey caused flooding, I couldn't access my account, so I created a new one. Later, I managed to log back into my original account. However, I have been receiving social media notifications on my Google email associated with the account I made post-Harvey, which I never pay attention to. Last night, I accidentally clicked on one of these notifications and now every time I try to access my original Facebook page, I get redirected to this new one with a similar username but followed by a long string of numbers and letters. I have tried numerous times to no avail. My name is Roger A Evans, my original Facebook URL is /roger0090, and I have [redacted] friends. I have attempted to request the closure of the second account through Facebook messages, but nothing has happened. I would like to close the duplicate account and regain access to my original one.

I've been unable to access my Facebook account for 3 days now. Despite having set up two-factor authentication, my updated phone number was not saved, making it impossible for me to receive the verification text. Unfortunately, I don't have any trusted devices to rely on. I attempted to access my account through the linked Instagram app, but this did not work. To verify my identity, I submitted a photo of my driver's license along with a picture of myself holding the requested verification code. I have sent numerous emails regarding this issue but have yet to receive any response.

Hello, I am seeking assistance for my cousin's Facebook account. She has an original account, but someone has created two fake accounts using her name, uploaded her photos, and engaged in unauthorized conversations with her friends. Despite reporting these accounts, Facebook has not taken action to delete them. I urge you to remove these fake accounts as my cousin is experiencing significant difficulties due to this situation. The usernames of the fake accounts are: 1- @preet.rajan.9 2- @preet.rajan.39 Please advise on how you can help with this issue. Thank you.

I am Jocelyn Crawshaw. I had trouble accessing my account. The system wouldn't let me in. After requesting a password reset to my phone number, a text message was sent, but I didn't receive it. I tried twice but still didn't get the reset. I couldn't access my account or delete it. I've created a new account but need the old one, under Jocelyn Crawshaw, joined in September [redacted], married to Rick Crawshaw, worked at Canada Revenue Agency (CRA), deleted.