GetHuman2323085's customer service issue with Facebook from February 2019

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The issue in GetHuman2323085's own words
Received email from Facebook that someone may have accessed my A*C. They de-activated my A*C for security.*I was told to reset my password, submit a photo Driver's License and confirm my login email address. When I submitted the info they required, they said that after they verified my ID, they would email me. They did confirm that my password was reset. But they never replied that my ID was confirmed or my A*C was re-activated.. I tried several times without any results.*I then contacted the Facebook Help Web site. I filled out the Help Form and tried to submit it. But it would not accept my email address (*****@***.com), stating that this email address was not my log in address.*I have been on Facebook for about *-* years and have only used that email address.*Please help me to re-activate my A*C.*Pete
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Customer service issue
Reported by GetHuman2323085
Feb 28th, 2019 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 12 customers so far
Similar issue to 354033 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman2323085 started working on this issue
Feb 28th 2:42am