My main Facebook account under Sierra Vennes with the email *****@***.com was hacked an...

GetHuman2017631's customer service issue with Facebook from February 2019

17 views | 333414 similar | 0 following
Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2017631's own words
My main Facebook account under Sierra Vennes with the email *****@***.com was hacked and the hacker posted very illicit pictures posing as myself. I had this account for ** years before this. Instead of getting actual assistance my pleas for help were ignored and all you guys wanted to do was shut down my account because a friend reported the pics trying to get them off my page for me. I deleted the pics within a min of them being posted cause I have great friends who gave me a heads up. All I want are my photos back. Those pictures are tons of memories, way for me to prove my career, etc. I need all of those pictures. Even if you can’t let me have my profile back is there a way I could please get backs my hundreds and hundreds of pictures? They are extremely important to me and I have gone into a depressive state because of everything. I just want to be listened to. Please help me!

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Facebook

Customer service issue
Reported by GetHuman2017631
Feb 14th, 2019 - 2 years ago
Fixed
Seen by 17 customers so far
Similar issue to 333414 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2017631 started working on this issue
Feb 14th, 2019 11:04am
GetHuman2017631 indicated the issue is not fixed yet.
Feb 18th, 2019 3:32am

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