My main Facebook account under Sierra Vennes with the email *****@***.com was hacked an...
GetHuman2017631's customer service issue with Facebook from February 2019
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Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2017631's own words
My main Facebook account under Sierra Vennes with the email *****@***.com was hacked and the hacker posted very illicit pictures posing as myself. I had this account for ** years before this. Instead of getting actual assistance my pleas for help were ignored and all you guys wanted to do was shut down my account because a friend reported the pics trying to get them off my page for me. I deleted the pics within a min of them being posted cause I have great friends who gave me a heads up. All I want are my photos back. Those pictures are tons of memories, way for me to prove my career, etc. I need all of those pictures. Even if you can’t let me have my profile back is there a way I could please get backs my hundreds and hundreds of pictures? They are extremely important to me and I have gone into a depressive state because of everything. I just want to be listened to. Please help me!
GetHuman2017631 did not yet indicate what Facebook should do to make this right.
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GetHuman2017631 indicated the issue is not fixed yet.
Feb 18th, 2019 3:32am
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