Hello Facebook team,this is Ssenyonjo Brian who hails from Namulesa village, Jinja, Uga...

GetHuman-ssenyonj's customer service issue with Facebook from January 2019

291169 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-ssenyonj's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ssenyonj's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ssenyonj will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ssenyonj can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-ssenyonj may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-ssenyonj's own words
Hello Facebook team,this is Ssenyonjo Brian who hails from Namulesa village, Jinja, Uganda.Born *nd*September***** who teaches at St.Monica S.S in Jinja Uganda.My Facebook account got disabled by you on Friday ********** evening.I strongly believe this was a mistake as I have been now been disabled for the second time as an account user of this very account.My account is in the name,'Ssenyonjo Brian Usher' phone number-'**********', password-'extirpate'.I just shared a post from a group called 'Face*Face Africa' that dilate on racism of how White kids were separated to seat alone infront of the class as Black kids sat behind in a class.I hunch that this is what Facebook must have based on to disable my account reasoning that this was hate speech.But this was not a canard story as it intends to inform Facebook fraternity that racism still exists.Otherwise,I did violate any Facebook term and condition.I would kindly request Facebook help team to able my account as I am a quintessential law-abiding subscriber of Facebook.com.Disabling my account taints my personality as my friends*,business partners, acquaintances* distrusts me for they presume I am either a fraudster,bot,who got disabled.I kindly request my account gets abled as soon as possible as I am missing out cracking business with my business associates on Facebook as they are now asking where I disappeared from. Thanks in advance.Ssenyonjo Brian,*************.
GetHuman-ssenyonj did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-ssenyonj fixed the problem
We are waiting for GetHuman-ssenyonj to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ssenyonj fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-ssenyonj
Jan 14th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 291169 others
0 customers following this
Follow this issue to see how it gets fixed