On *th January ****, around * Pm I was playing a game called PUBG Mobile, when all of t...

GetHuman1929579's customer service issue with Facebook from January 2019

285445 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman1929579's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1929579's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1929579 will want to follow the link below to head to their help center. We will check on GetHuman1929579 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1929579 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1929579's own words
On *th January ****, around * Pm I was playing a game called PUBG Mobile, when all of the sudden I faced some issues and the game closed on it's own, when I reopened the game it asked me to log in. I had used Facebook to create a profile in this game. Upon multiple tries I couldn't log in. So I went to check my Facebook and found out that it had been deactivated along with my Instagram. I have found out by help of my friends that my account has been stolen. And that this thief is using their Facebook to log in.According to Facebook my account was deactivated due to violation of terms, however I assure you I have not committed to any sort of activity which would result in deactivation
GetHuman1929579 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1929579 fixed the problem
We are waiting for GetHuman1929579 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1929579 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1929579
Jan 9th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 285445 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1929579 started working on this issue
Jan 9th 2:52pm