On *th January ****, around * Pm I was playing a game called PUBG Mobile, when all of t...
GetHuman1929579's customer service issue with Facebook from January 2019
Help with my Facebook issue
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GetHuman1929579's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1929579 will want to follow the link below to head to their help center. We will check on GetHuman1929579 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1929579 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1929579's own words
On *th January ****, around * Pm I was playing a game called PUBG Mobile, when all of the sudden I faced some issues and the game closed on it's own, when I reopened the game it asked me to log in. I had used Facebook to create a profile in this game. Upon multiple tries I couldn't log in. So I went to check my Facebook and found out that it had been deactivated along with my Instagram. I have found out by help of my friends that my account has been stolen. And that this thief is using their Facebook to log in.According to Facebook my account was deactivated due to violation of terms, however I assure you I have not committed to any sort of activity which would result in deactivation
GetHuman1929579 did not yet indicate what Facebook should do to make this right.
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