My name is Paula Pritchard. For the past two years or so I have had major problems wit...

GetHuman1906244's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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GetHuman1906244's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1906244 will want to follow the link below to head to their help center. We will check on GetHuman1906244 later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1906244's own words
My name is Paula Pritchard. For the past two years or so I have had major problems with FB and my account. It seems as though there are still to this day several duplicated FB accounts being created under my name, using my photos etc...etc... **I have my assumptions about who it may be however the burden of proof hopefully you can find for me. There is another account that was created using my first name and the person I assume it is, last name, This is disturbing as the isssues don't stop here. I understand that you are only concerned with my FB isssues however I feel he has violated facebooks terms and conditions as well breaking the law to tap into my bank accounts not once but twice. Please investigate thoroughly as I don't believe to be the only victim in this situation. Also please note that I used to have a FB account and when I discovered that something was wrong it was then I was UNABLE to go in and change ,y password as this individual hacked into my account and changed my password without my knowledge therefore making it impossible for me to secure my account.*Please investigater and handle properly. If you have any further questions, comments or concerns please email my friend James at J*****@***.com as I am unable to access any email accounts as well as cellular phone numbers. He will pass along any messages that you may send. The individual in question is Chad Spriggs. His email address is *****@***.com. I realizer this all may sound a bit extreme and I thank you for your cooperation in anything you can do to help resolve this matter. Very Truly Yours, Ms Paula Pritchard.
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Facebook

Customer service issue
Reported by GetHuman1906244
Jan 5th, 2019 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 280930 others
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Timeline
GetHuman1906244 started working on this issue
Jan 5th 11:45pm