I run a ***(c)(*) nonprofit that recently jumped through Facebook‘s hoops and got appro...
GetHuman-atcstudi's customer service issue with Facebook from December 2018
8 views | 271775 similar | 0 following
Help with my Facebook issue
GetHuman-atcstudi's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-atcstudi will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-atcstudi can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-atcstudi's own words
I run a ***(c)(*) nonprofit that recently jumped through Facebook‘s hoops and got approved for the giving Tuesday donating campaign. We set up a Facebook fundraiser and during the course of a couple of weeks, which included giving Tuesday, we raised $****. Facebook claims that they take out no fees for fundraising campaigns for nonprofits. I recently received an email notice from them that $****.** had been deposited in the bank account I had to get approved by them. Well that’s great. Yes it did show up in our account. And yes, the remittance form said that it was for the period Ending November ** and our fundraiser ended December *. So… It’s possible there is more money coming. However absolutely no one donated an odd amount—all round numbers, no change. Even if they were paying out only what we raised to that date (which also makes no sense) it appears some sort of fee must have been taken out. I was told by them the week of Giving Tuesday that we had not qualified for their matching funds —no explanation. I had people deliberately donate through Facebook so their donation would be matched. So that was a huge misleading (lie?) statement on their part to begin with. Now, if we are only receiving $****.** of that $****, we have actually LOST money by running a fundraiser through Facebook (our donors went along with the campaign as an alternative to giving directly). I know it’s not much but we are a small arts nonprofit and we depend on our donations. What I am seeking is an explanation of the weird amount and assurance that we will receive the balance of our donations. If they actually match as they claimed they would (for the $ that came in on Giving Tuesday) even better!
GetHuman-atcstudi did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-atcstudi fixed the problem
We are waiting for GetHuman-atcstudi to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.