My instagram had got hacked along with my facebook because I had the same password for...

GetHuman-zanalob's customer service issue with Facebook from December 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-zanalob will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-zanalob can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-zanalob's own words
My instagram had got hacked along with my facebook because I had the same password for both, When my facebook got hacked I was still logged in, but my password had changed and nobody else knew my password except those who hacked me. So I tried to reset my password, but the email got shut down due to inactivity and so I pressed the cannot get to these devices option which led me to typing in a new number or email to used for my account. I Put in my number and pressed nexted it then said that my number will be used and the email will not be used to log into my account. I selected the option okay and received a text saying a code which is the Facebook security code used to verify my account, however, the page hasn’t changed for me to put in said code. It stays the same and I cannot get my account back. I Don’t know what to do. My contact number is (***) ***-****, email is *****@***.com and my Facebook that got hacked’s name Is Zanyea Damasco. Hope you can help, thank you.

GetHuman-zanalob did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-zanalob
Dec 28th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 270248 others
0 customers following this

Timeline

GetHuman-zanalob started working on this issue
Dec 28th, 2018 5:40am

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