I am able to view my Facebook page on safari, however, I do not remember my password. S...

GetHuman-zsazsa_'s customer service issue with Facebook from December 2018

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The issue in GetHuman-zsazsa_'s own words
I am able to view my Facebook page on safari, however, I do not remember my password. So, I am unable to*Log out and log back in. I only know this b*c both my messenger app and my Facebook app have updated and asked for my password, which I can’t remember, but will not allow me to reset the password. It says that all my name, phone number, and password are not a valid account although, I am ***% positive that all three are entered correctly and are on my current account. I’ve also tried getting them to send me a code to reset the password but when I enter the code that they send me, it says that I’ve entered too many codes, even though that was my first time to do so. I have unread messages on my messenger that I would like to be able to review. I am in my account on safari but am afraid to log out, and I do not*Wish to create another account. Please help!

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Facebook

Customer service issue
Reported by GetHuman-zsazsa_
Dec 27th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 269731 others
0 customers following this

Timeline

GetHuman-zsazsa_ started working on this issue
Dec 27th, 2018 8:28pm