I have not been able to get into my account for months now after going through all the...

GetHuman1832357's customer service issue with Facebook from December 2018

19 views | 268244 similar | 0 following
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1832357 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1832357 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1832357's own words
I have not been able to get into my account for months now after going through all the steps to retrieving my account. Facebook will say they are sending me an email to reset my password, but I don't receive it. I don't care about getting access to this account, I have created a new one* however, I would like to delete the one I can no longer get into because there are now two accounts with my name "Brianna Fradin". The account I want to delete is the account that has information in it. My new account does not have a profile picture or anything yet. If you could please delete the account for Brianna Fradin, the one with information and a profile picture (not the one without) that would be great.

GetHuman1832357 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1832357
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 268244 others
0 customers following this

Timeline

GetHuman1832357 started working on this issue
Dec 26th, 2018 4:43pm

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