Hello, *I’m emailing about trying to get my account back. I got a new phone and had to...
GetHuman-jaderash's customer service issue with Facebook from December 2018
4 views | 254220 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-jaderash's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-jaderash may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-jaderash's own words
Hello, *I’m emailing about trying to get my account back. I got a new phone and had to re downloaded all my apps. My facebook app on my old phone was already logged in for me so I never had to log in when I wanted to use it. My Facebook account was made years ago and the email to the account is an old email I have no use of anymore. Can’t remember the password to the email and I think I deactivated it awhile ago. The phone number associated to my Facebook account is correct and every time I click forget password, they tell me to click send code to cellphone ending in *blank last two numbers* which I I do. Once given the code they say error or can’t use, you’ve used too many times today. They also keep sending me the same number code. Can you guys help me get back into my account?
GetHuman-jaderash did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-jaderash fixed the problem
We are waiting for GetHuman-jaderash to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.