Hello, *I’m emailing about trying to get my account back. I got a new phone and had to...

GetHuman-jaderash's customer service issue with Facebook from December 2018

4 views | 254220 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-jaderash's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-jaderash may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-jaderash's own words
Hello, *I’m emailing about trying to get my account back. I got a new phone and had to re downloaded all my apps. My facebook app on my old phone was already logged in for me so I never had to log in when I wanted to use it. My Facebook account was made years ago and the email to the account is an old email I have no use of anymore. Can’t remember the password to the email and I think I deactivated it awhile ago. The phone number associated to my Facebook account is correct and every time I click forget password, they tell me to click send code to cellphone ending in *blank last two numbers* which I I do. Once given the code they say error or can’t use, you’ve used too many times today. They also keep sending me the same number code. Can you guys help me get back into my account?

GetHuman-jaderash did not yet indicate what Facebook should do to make this right.

How GetHuman-jaderash fixed the problem

We are waiting for GetHuman-jaderash to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jaderash fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-jaderash
Dec 14th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 254220 others
0 customers following this

Timeline

GetHuman-jaderash started working on this issue
Dec 14th, 2018 4:12pm