I have received an unwarranted review. I have several times over the last week tried to...

GetHuman1726804's customer service issue with Facebook from December 2018

1 view | 248548 similar | 0 following
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GetHuman1726804's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1726804 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1726804 can let us know if they help or not.
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The issue in GetHuman1726804's own words
I have received an unwarranted review. I have several times over the last week tried to report this via the tab option however it has not been taken down and is damaging to my business. I review is incorrect and the customer has been called several times as well as sent a Pm over facebook, they have not responded to any of this and they were merely disgruntled at the fact an immediate call out for a minor issue on works completed ** months ago was not possible despite a written solution being given to the customer straight away the have written a negative review saying my company 'refused to go out or help'. please can you take down this review as you can see that we are prompt at replies and run a trustworthy business page. I appreciate your help on this matter following the 'report post' action not being responded to. Kind regards*John Ross U-PVC Installation, Repairs and Joinery

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Facebook

Customer service issue
Reported by GetHuman1726804
Dec 10th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 248548 others
0 customers following this

Timeline

GetHuman1726804 started working on this issue
Dec 10th, 2018 11:27am

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