Account taken over by scammers

GetHuman-rudunimm's customer service issue with Facebook from December 2018

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Help with my Facebook issue
GetHuman-rudunimm's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rudunimm will want to follow the link below to head to their help center. We will check on GetHuman-rudunimm later to make sure it's all set or try to help escalate.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-rudunimm's own words
change my password ... My account was taken over by someone claiming to work for you I tried to recover my account but you are sending the verification code to my old email at yahoo, but I had changed it to my new google account and my phone number does not show up in the options for verification. The person who did this might be using my account to try and scam others. I would like facebook to help me and I believe the only way to do that is live help. your asking me to state what I think Facebook should do to fix this problem, i think they need a way for the users to contact them and speak to a real person either live chat online or by phone. They have it for businesses but not for the regular users. I have emailed them using their "Didn't receive conformation email" page, four times yesterday and it said they would get back to me shortly, but as of yet have heard nothing. You tell me what you think they should do
I have no way of contacting customer support to speak with someone, what they dont realize is that more and more people are being affected by this, Ive had two friends who have had their accounts taken over and locked out, that I know of so far
opening up a live chat or call center, they have enough resources and can afford that and it would help a great del
I have an issue with Facebook too
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Facebook
Customer service issue
Reported by GetHuman-rudunimm
Dec 9th, 2018 - 6 mons ago
I have an issue with Facebook too
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Seen by 8 customers so far
Similar issue to 246961 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-rudunimm started working on this issue
Dec 9th, 2018 3:50am
GetHuman-rudunimm indicated the issue is not fixed yet.
Dec 9th, 2018 4:12am