Please help,* I received a message from a friend on Facebook Messenger. It said it...

GetHuman1718558's customer service issue with Facebook from December 2018

246542 similar
0 following
Help with my Facebook issue
GetHuman1718558's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1718558 will want to follow the link below to head to their help center. We will check on GetHuman1718558 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1718558 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1718558's own words
Please help,* I received a message from a friend on Facebook Messenger. It said it was a YouTube video about me. Without thinking, I clicked on it and opened it. It said I needed to log into Facebook in order to view it. Again, without thinking, I logged in using what I thought was the Facebook login. I immediately realized what had happened, but it was to late. Unfortunately, it was fake and I was hacked. I deleted both my Facebook app and Facebook Messenger app from my phone. I’ve been told I should log back into my account and change my password. I cannot redownload my Facebook app at this time, but was able to redownload my Facebook Messenger app. However, when I try to login, it says I’m temporarily locked out. What do I need to do to resolve this issue and get logged back into Facebook so I can change my password? Any information you can provide me with, to help clear up any damage done to my profile or other accounts if they were compromised would be greatly appreciated.**Thank you,*Richard White
GetHuman1718558 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1718558 fixed the problem
We are waiting for GetHuman1718558 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1718558 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1718558
Dec 8th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 12 customers so far
Similar issue to 246542 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1718558 started working on this issue
Dec 8th, 2018 7:18pm
GetHuman1718558 shared this issue with friends on Facebook
Dec 8th, 2018 7:31pm