my account which is....*****@***.com has been hacked by my ex once again. she has chang...

GetHuman1717596's customer service issue with Facebook from December 2018

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Help with my Facebook issue
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GetHuman1717596's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1717596 will want to follow the link below to head to their help center. We will check on GetHuman1717596 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1717596 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1717596's own words
my account which is....*****@***.com has been hacked by my ex once again. she has changed my password as well as my recovery information. For the last * days I have been asking for someone to send me a temporary password because I have entered so many codes that you sent me as well as links that im now not able to use those because it says that I have entered too many codes and to try again later which I have. I need a temp password so that I can access my account, change my password and secure my account. I have sent proof of identity multiple times but all thats ever done is password codes and links emailed to me. which is useless. I would greatly appreciate some help with this matter.
GetHuman1717596 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1717596
Dec 8th, 2018 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 246385 others
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Timeline
GetHuman1717596 started working on this issue
Dec 8th, 2018 4:51pm