I bought a new iPhone yesterday. When I went to log in to Facebook, I couldn’t remember...

GetHuman-stefanra's customer service issue with Facebook from December 2018

3 views
 | 
245567 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-stefanra's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-stefanra got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-stefanra may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-stefanra's own words
I bought a new iPhone yesterday. When I went to log in to Facebook, I couldn’t remember my password. I was prompted to put in my email, name or phone number, it says no account is found. It’s like my account doesn’t exist, but my wife, mom, dad, friends etc..... can see my FB page. What can I do? **My profile picture is of my * year old son in a red and white jersey. My FB background photo is my place of employment. RideNow Powersports. **My email address is *****@***.com*Phone number is ***-***-*****www.facebook.com*Stefan.ray **Most of my posts I tag my family in. Mark Ray, Donna Hendricks, Gisela Sullivan, Jaime Clarkson. I can’t remember the last thing I post on my page, but my FB profile pic was one of the last things I updated. I also had a lot of correspondence in the Tacoma Enthusiast page.
GetHuman-stefanra did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-stefanra fixed the problem
We are waiting for GetHuman-stefanra to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-stefanra fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-stefanra
Dec 8th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 245567 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-stefanra started working on this issue
Dec 8th, 2018 1:48am