Duplicate Facebook Account Created by Hackers - If this is a hassle for me, I'm leaving Facebook and Encouraging My Friends to Do the Same

GetHuman1714247's customer service issue with Facebook from December 2018

32 views | 245476 similar | 0 following
Help with my Facebook issue
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GetHuman1714247's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1714247 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1714247 can let us know if they help or not.
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Before contacting them, items GetHuman1714247 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1714247's own words
Nothing. Friends called or emailed me stating they were getting new Facebook friend requests and messages in my name that were clearly written by someone with a poor command of the English language. ... Existing Facebook Friends are getting Facebook friend requests and messages from an account that appears to have been created by hackers in my name who have tapped my friend list and photo from existing Facebook account. My account is supposed to be private so I am not sure how they were able to do this. Message responses are clearly from someone not well versed in the English language. When I go into Facebook, there is no evidence of any problem with my existing account.
I have been contemplating closing my Facebook account because of the proliferation of ads and shared deceptive sponsored posts. This may be the inspiration to finally do that unless you can show me that Facebook recognizes how the value to me of their product is dropping to zero because of hacking, deceptive posts, etc. and Facebook can show me they making any significant effort to improve the security of their product.
I want the fake duplicate account closed and I want an explanation of how someone was able to create this fake account and what measures are taken to prevent this from happening again.
I've been a customer for over ** years.
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Customer service issue
Reported by GetHuman1714247
Dec 7th, 2018 - 2 years ago
Not resolved
Seen by 32 customers so far
Similar issue to 245476 others
0 customers following this

Timeline

GetHuman1714247 started working on this issue
Dec 7th, 2018 11:57pm