My page was recently hacked when my iphone was stolen and my password , phone number, a...

GetHuman-tyrareyn's customer service issue with Facebook from December 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-tyrareyn's own words
My page was recently hacked when my iphone was stolen and my password , phone number, and email address was changed to my instagram. I’m not able to log in due to the person changing all my information. I’m able to see what they changed my username to and the my friends can still see the photos that I’m tagged in. My username was “**tyrajontae”, but is now currently “longmoneyeasy” after being hacked. The last time I had access to the account was Sunday, December *th. The phone number that might be attached is “(***)-***-****”— Android device number originally. That number is my old number which is still connected to my old iPhone too, just not an activated phone*number. The email address I used to originally sign up for instagram was “*****@***.com”. The previous and original usernames are “**upp*r*ch*l*n” and “**tyrajontae”.
GetHuman-tyrareyn did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-tyrareyn
Dec 6th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 243769 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-tyrareyn started working on this issue
Dec 6th, 2018 7:44pm