I have a Facebook account that I have not had access to for a few years because I forgo...

GetHuman-cathmary's customer service issue with Facebook from December 2018

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The issue in GetHuman-cathmary's own words
I have a Facebook account that I have not had access to for a few years because I forgot my password. The mobile phone that I was using at the time I opened the account has long since not been active because the phone was stolen. My sister then gave me an old mobile phone that was still active but has a different number. I need to change my password in order to access my Facebook page but have no way of getting the SMS verification code needed to do so. **The hard drive on my laptop crashed and I have no backup so I am very keen to get back into my Facebook account so that I can save what I have on the page that's important to me. **Can I get access to some security questions that I need to answer or provide whatever personal details are necessary for me to be able to gain access to my Facebook account again?
GetHuman-cathmary did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-cathmary
Dec 6th, 2018 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 243199 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-cathmary started working on this issue
Dec 6th, 2018 1:10pm