This is Angelina alcantar I don't even know where to start because I already repeated m...

GetHuman1700596's customer service issue with Facebook from December 2018

Help with my Facebook issue
The issue in GetHuman1700596's own words
This is Angelina alcantar I don't even know where to start because I already repeated myself I don't know how many times to give them people to help me but it took my old account back off because somebody was trying to get into my account now I lost my friends and family on Facebook all I want is my old account back cuz I do not want these new people I do not know these new people on Facebook I just want my old account back that's all I want why did you take it away you gave me a new account I do not want the new account I do not know anybody there unable to get in contact with my family and friends I do know what's up I've been trying to get help since * this afternoon here in California and no one has really been able to help me I called T-Mobile and they said I needed to get your help, Google to ask Google and this is what they gave me please please it's a living here in California and I'm very tired ** p.m. and I've been trying to get back my old account and I've done everything that you people asked me to I get my new password I I answer all the questions that they was took too long I give them my phone number I verified it I put in the number they gave me your Facebook call me twice three four five six times I have all the numbers if you need them but none of them work and all they did was give me a new account and I do not want this new account please help me I'm so tired I'm a senior and this is my way of communicating with people outside the world please don't delete my old account or I'm just going to close Facebook cuz I'm tired I really am I love Facebook and I enjoyed it very much but if it's going to cause me all this has been going on since the last time somebody tried to hack my Facebook and my Facebook page was two different names and all that did I touch this person's picture photo I should say there's no longer there on my Facebook all his pages of Facebook would come up just to I don't know why this why someone would do something like that to me I never have done anything or harm to anybody always try to make everyone happy on with my greetings in the morning and in the afternoon never say nothing mean it cuz I love everybody and I believe everybody loves me on Facebook can you please help who did this to me the first one the one who put a extra page on my Facebook so I could see it and then when I went to look at it to see who did it they erased it quickly so it was somebody nearby I know because all of a sudden is going again and now it's not there anymore because I no longer on my Facebook page please please help me don't keep me guessing this is only about how many times already I called T-Mobile they said to ask you so please help me to ask Google I'm sorry and I did and this is what they gave me so please help me I will give you my email I'm sure you already have it but I'll give it to you again please answer me right away so I can go to bed I'm tired of United forces * hours trying to get back on my old account please give me my old account back that's all I'm asking I'm just asking for you to return my account so I can again communicate with my family and friends on Facebook and I'm messenger thank you for your help I appreciate it I will wait for you to respond thank you
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Customer service issue
Reported by GetHuman1700596
Dec 6th, 2018 - 2 mons ago
I have an issue with Facebook too
Seen by 5 customers so far
Similar issue to 242916 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1700596 started working on this issue
Dec 6th, 2018 7:13am
GetHuman1700596 indicated the issue is not fixed yet.
Dec 7th, 2018 7:17am
GetHuman1700596 indicated the issue is not fixed yet.
Dec 7th, 2018 7:19am
GetHuman1700596 indicated the issue is not fixed yet.
Dec 9th, 2018 8:29pm