Got a new phone for Christmas. When I went to add the Facebook app onto the new phone...

GetHuman-erinsc's customer service issue with Facebook from December 2018

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The issue in GetHuman-erinsc's own words
Got a new phone for Christmas. When I went to add the Facebook app onto the new phone, it asked for my password. Couldn't remember password. When it asked for password recovery, I noticed my e-mail address was outdated and do not have access to it. I then had an opportunity to recover my account utilizing my Identification photo. However, when trying to attach my photo, it stated my photo must be *,*** x *,*** pixels in size? I have no idea how to fix the pixel issue, and therefore can't even submit this request either. I would like to recover my account, but have no idea how to do so. I still have access to Facebook in my old phone, but would love to access it on my new phone. Please help! *PS. My old e-mail is *****@***.com, which is my old college account and I no longer have access to this email address. Thanks,*Erin

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Facebook

Customer service issue
Reported by GetHuman-erinsc
Dec 22nd, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 264894 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-erinsc started working on this issue
Dec 22nd, 2018 11:53pm

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