Hello, I have had my same Facebook account for ** years. I just upgraded my phone today...

GetHuman-wendyull's customer service issue with Facebook from December 2018

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The issue in GetHuman-wendyull's own words
Hello, I have had my same Facebook account for ** years. I just upgraded my phone today and now I cant log in to my fb. Profile name is WendyJustin UllerySmith. I know my password, recently had to change it due to being hacked. But it keeps telling me this is incorrect:( I never updated to my new email account, didn't for see myself having the incorrect password. Email for the account *****@***.com. Now I dont have anyway to recover my account. Please tell me there is something I can do?! I can give you the password i believe it to be and prior ones. I can tell you other personal info on the acct. I have * children and so many of our memories are in this acct! Please do what you can. I would greatly appreciate it.*Thank you,*Wendy

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Facebook

Customer service issue
Reported by GetHuman-wendyull
Dec 1st, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 237096 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-wendyull started working on this issue
Dec 1st, 2018 11:54pm

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