I am managing a client's Ads account on the Facebook Business platform. All their campa...

GetHuman1659872's customer service issue with Facebook from November 2018

235191 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman1659872's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1659872 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1659872's own words
I am managing a client's Ads account on the Facebook Business platform. All their campaigns are now being disapproved directly, with Facebook saying its products are illegal. Yet we have verified that they are not in any way illegal or go against Facebook's Advertising Policies. The products they sell are holistic natural remedies such as a Coconut Oil mouthwash and detox teas. **I believe Facebook incorrectly flagged their account because they have some blog posts which mention the NEGATIVE effects of Cannabis (therefore THE OPPOSITE of promoting) in causing dry mouth on their website. This is the only thing which could be triggering Facebook's block of the account.**I have opened countless support queries on the matter, yet they have yet to respond to my last support ticket where I provided all the evidence: Case ******************.
GetHuman1659872 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1659872 fixed the problem
We are waiting for GetHuman1659872 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1659872 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1659872
Nov 30th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 235191 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1659872 started working on this issue
Nov 30th, 2018 1:41pm