I am managing a client's Ads account on the Facebook Business platform. All their campa...

GetHuman1659872's customer service issue with Facebook from November 2018

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The issue in GetHuman1659872's own words
I am managing a client's Ads account on the Facebook Business platform. All their campaigns are now being disapproved directly, with Facebook saying its products are illegal. Yet we have verified that they are not in any way illegal or go against Facebook's Advertising Policies. The products they sell are holistic natural remedies such as a Coconut Oil mouthwash and detox teas. **I believe Facebook incorrectly flagged their account because they have some blog posts which mention the NEGATIVE effects of Cannabis (therefore THE OPPOSITE of promoting) in causing dry mouth on their website. This is the only thing which could be triggering Facebook's block of the account.**I have opened countless support queries on the matter, yet they have yet to respond to my last support ticket where I provided all the evidence: Case ******************.
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Facebook

Customer service issue
Reported by GetHuman1659872
Nov 30th, 2018 - 6 mons ago
I have an issue with Facebook too
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GetHuman1659872 started working on this issue
Nov 30th, 2018 1:41pm