My Facebook was disabled - ineligible. My girlfriend sent * pictures to me on messenger...

GetHuman-tybrough's customer service issue with Facebook from November 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-tybrough's own words
My Facebook was disabled - ineligible. My girlfriend sent * pictures to me on messenger and about an hour later I got logged out and my Facebook was disabled. It's gone. She got logged out also and when she logged back in it told her she posted inappropriate pictures. Why did my account get disabled but hers didn't? I've had my Facebook for about ** years now and this is the first time it's ever been disabled. Me and her have been sending pictures to each other for the past year we have been dating. I don't understand. Also my Instagram is gone too. I can't recover it, When I go to log in it says user not found. There's pictures and memories on both that I don't have anymore and they're gone now. I would at least like an explanation as to why, and why only mine got disabled when I didn't send pictures, I just received them.
I've had my account for about ten years now. there's pictures, memories and messages from friends who have passed away that I will never get back.
I would like to be able to access my account again.
I have an issue with Facebook too
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Facebook

Facebook, Messenger, Instagram.
Customer service issue
Reported by GetHuman-tybrough
Nov 29th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 14 customers so far
Similar issue to 233594 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-tybrough started working on this issue
Nov 29th, 2018 7:59am
GetHuman-tybrough indicated the issue is not fixed yet.
Nov 29th, 2018 8:11am