Hi FB, **I recently received a security update on my FB app which I did but as I couldn...

GetHuman-kerryba's customer service issue with Facebook from November 2018

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The issue in GetHuman-kerryba's own words
Hi FB, **I recently received a security update on my FB app which I did but as I couldn’t remember the FB password as app always keeps you logged in, I then had to reset the password. It then sent an SMS code which unfortunately I had not updated my mobile number so cannot receive this. I don’t log in using a browser just the app so can not verify this way. I did send over ID and have just received the code but when I click the link and enter the code, it then says to use the code generator as I haven’t logged in with this browser so I am just going round in circles. I just need my mobile number updating to *********** so I can receive the SMS code and access the app again. I just seem to be hitting dead ends with this, I just want access to my FB account again please! I don’t want to have to set up a new one and lose all my history and photos!! **Email address is *****@***.com**Kind Regards and I really hope you can help me with this.

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Customer service issue
Reported by GetHuman-kerryba
Nov 14th, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 216401 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-kerryba started working on this issue
Nov 14th, 2018 9:58pm

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