Hi FB, **I recently received a security update on my FB app which I did but as I couldn...
GetHuman-kerryba's customer service issue with Facebook from November 2018
3 views | 216401 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-kerryba's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kerryba's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kerryba will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kerryba can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-kerryba's own words
Hi FB, **I recently received a security update on my FB app which I did but as I couldn’t remember the FB password as app always keeps you logged in, I then had to reset the password. It then sent an SMS code which unfortunately I had not updated my mobile number so cannot receive this. I don’t log in using a browser just the app so can not verify this way. I did send over ID and have just received the code but when I click the link and enter the code, it then says to use the code generator as I haven’t logged in with this browser so I am just going round in circles. I just need my mobile number updating to *********** so I can receive the SMS code and access the app again. I just seem to be hitting dead ends with this, I just want access to my FB account again please! I don’t want to have to set up a new one and lose all my history and photos!! **Email address is *****@***.com**Kind Regards and I really hope you can help me with this.
GetHuman-kerryba did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-kerryba fixed the problem
We are waiting for GetHuman-kerryba to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.
Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies