Hi FB, **I recently received a security update on my FB app which I did but as I couldn...
GetHuman-kerryba's customer service issue with Facebook from November 2018
3 views | 216401 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-kerryba's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kerryba's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kerryba will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kerryba can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-kerryba's own words
Hi FB, **I recently received a security update on my FB app which I did but as I couldn’t remember the FB password as app always keeps you logged in, I then had to reset the password. It then sent an SMS code which unfortunately I had not updated my mobile number so cannot receive this. I don’t log in using a browser just the app so can not verify this way. I did send over ID and have just received the code but when I click the link and enter the code, it then says to use the code generator as I haven’t logged in with this browser so I am just going round in circles. I just need my mobile number updating to *********** so I can receive the SMS code and access the app again. I just seem to be hitting dead ends with this, I just want access to my FB account again please! I don’t want to have to set up a new one and lose all my history and photos!! **Email address is *****@***.com**Kind Regards and I really hope you can help me with this.
GetHuman-kerryba did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-kerryba fixed the problem
We are waiting for GetHuman-kerryba to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.
Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies