Hi FB, **I recently received a security update on my FB app which I did but as I couldn...

GetHuman-kerryba's customer service issue with Facebook from November 2018

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The issue in GetHuman-kerryba's own words
Hi FB, **I recently received a security update on my FB app which I did but as I couldn’t remember the FB password as app always keeps you logged in, I then had to reset the password. It then sent an SMS code which unfortunately I had not updated my mobile number so cannot receive this. I don’t log in using a browser just the app so can not verify this way. I did send over ID and have just received the code but when I click the link and enter the code, it then says to use the code generator as I haven’t logged in with this browser so I am just going round in circles. I just need my mobile number updating to *********** so I can receive the SMS code and access the app again. I just seem to be hitting dead ends with this, I just want access to my FB account again please! I don’t want to have to set up a new one and lose all my history and photos!! **Email address is *****@***.com**Kind Regards and I really hope you can help me with this.

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A fellow recently contacted me and stated his fb account through the fb mobile ap...I got a new iphone. It did not bring over my fb. I got the fb app thinking i was...Hi*Last month, I applied to suspend my fb account.*recently i try to log-in my fb...I cannot update my fb status at all.**Not on the app.**Not on the mobile website...After the recent update in iphone *s i cannot open my fb app. It happened several...I get an update notice for the FB app, but then FB says my Apple ID is invalid...My FB messenger app was acting crazy. I did the update. It asked me to login back...Hi there, **This morning i logged into myself fb using my phone app which I was n...
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Facebook

Customer service issue
Reported by GetHuman-kerryba
Nov 14th, 2018 - 2 years ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 216401 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-kerryba started working on this issue
Nov 14th, 2018 9:58pm

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