Today I sent a picture of my personal identity card as you requested. however, my faceb...

GetHuman-easyrid's customer service issue with Facebook from November 2018

4 views | 216357 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-easyrid's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-easyrid's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-easyrid will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-easyrid can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-easyrid may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-easyrid's own words
Today I sent a picture of my personal identity card as you requested. however, my facebook account is still inactive. My name on the personal card is Nedzad Keranovic, on facebook account is Dado. The reason that all of my friends know me as Dado. My whole family calls me Dado. You can check that with my son Haris Keranovic (he's on facebook) or my sister Vanesa Saracevic, everibody calling my name Dado. And everyone knows me by the name Dado. Please allow me to access my facebook account as soon as possible because I do not want to lose contact with the family in Australia (Irma Quinn) or in the USA (Nermina Strikland) or contact with many of my friends, much memory and pictures with my family etc. Today my mother called me on messenger and could not make contact with me. Im realy sad about that. Please help and make my account available. Thank you. My mail: *****@***.com

GetHuman-easyrid did not yet indicate what Facebook should do to make this right.

How GetHuman-easyrid fixed the problem

We are waiting for GetHuman-easyrid to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-easyrid fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-easyrid
Nov 14th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 216357 others
0 customers following this

Timeline

GetHuman-easyrid started working on this issue
Nov 14th, 2018 9:04pm