Dear Sir or Madam,**It has been a while that I have seen much less activity and interac...

GetHuman-dahliaip's customer service issue with Facebook from November 2018

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The issue in GetHuman-dahliaip's own words
Dear Sir or Madam,**It has been a while that I have seen much less activity and interaction on my account @dahliaduran on Instagram. I recently discovered I was being shadowbanned.**On one hand, it has been a month since everyday I get kicked out from my account and I need to verify my phone number with an sms. As this means one sms a day, I have to pay for them. I have been told that while my account is not verified (again) is not visible to other users.**On the other hand, I usually use between * and ** hashtags only. I do not understand why I do not appear on the “recent” section, and I am almost invisible at the general feed. I have been banned from using hashtags too, apparently. **Also, yesterday night I was banned from following people. I do not recall any unusual activity during this month to deserve this punishment.**It is true that I hired a community manager for a few months this year, but I am personally not aware of his methods. If that was the problem, I can assure you it is only myself managing this account.**Your app is really important for my career as a singer and songwriter. I would really appreciate if you get in touch with me and solve my problem. I even sent you a request to verify my account, as I am verified on apps like iTunes or Spotify, so you have my ID and the ensurance that I am a human being using Instagram as usually people does.**Thank you. Looking forward to hear from you.**D*hlia Duran

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Facebook

Customer service issue
Reported by GetHuman-dahliaip
Nov 14th, 2018 - 3 years ago
Fixed
Seen by 3 customers so far
Similar issue to 215564 others
0 customers following this
Items needed
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Photo of Passport or Driver's License

Timeline

GetHuman-dahliaip started working on this issue
Nov 14th, 2018 6:50am
GetHuman-dahliaip indicated the issue is not fixed yet.
Nov 14th, 2018 6:52am
GetHuman-dahliaip indicated the issue is not fixed yet.
Nov 15th, 2018 7:20am