I caused the original problem because I didn't change my cell phone * nor my email addr...

GetHuman1553456's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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GetHuman1553456's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1553456 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1553456 can let us know if they help or not.
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Before contacting them, items GetHuman1553456 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1553456's own words
I caused the original problem because I didn't change my cell phone * nor my email address. My old cell phone number was ***-***-**** and my old email address was *****@***.com. I couldn't get into the accounts, so I reported the problem. The FB account was reopened, when I scanned a picture to my account, I still could not get into FB, because the email but the email account still remained closed. I then tried to add my new cell phone ****-***-****. The system would not allow me to to do that either, it says that my new cell phone * is being used on another account. That is probably the account that I tired to set up, but It didn't work. Then my husband was able to set up the new email address noted below, but I can't get a new FB account, can't access the old one, and I am at my wits end as far as what to do. When the FB account was deleted, so ws my email address. Right now the system doesn't accept my account that was deleted, not the new one I tried to set up, nor the one my husband tried to set up. It is a vicious circle. If the email account hadn't also been deleted, I think I could have recovered my account. I tried to contact Google, but was unable to. Please HELP. Is it normal to delete the email address when you delete the FB account, that prevented my recovery since I had not changed my email either.

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Customer service issue
Reported by GetHuman1553456
Nov 13th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 215025 others
0 customers following this


GetHuman1553456 started working on this issue
Nov 13th, 2018 7:56pm