Hello. I'm don't have access to my fb account after i received email from you that my n...

GetHuman-jelenaa's customer service issue with Facebook from November 2018

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The issue in GetHuman-jelenaa's own words
Hello. I'm don't have access to my fb account after i received email from you that my number is disconnected from my fb. Yesterday i opet fb app and i was loged off (I'm not do that) and asked for pasword. I entered a password but i have * step verification and i have problem in my area with mobile signal and after i not get code i tried few times again. After that i changed my password and END ALL ACTIVE SESSION . After that i received so many emails with code FOR PASWORD RESET. *I can reset pasword but I CAN'T GET SECURITY CODE and i don't have access to fb or messanger. All active sessions are ended I'm not logged in anywhere. When i go to "sent code again" then is a message that i tried to get code to many tiems and that i try later. But problem exist from yesterday (November *) in *pm (now is November ** and *:**am in local time). When is that later? I sent you picture of my face and hand writed code, sent you email and explain situation but i don't get answer. A few years ago when there was the problem i get answer but now nobody is answering. *I really don't know what to do anymore. *My name is Jelena A. Popovi*. I'm from Serbia. Email address are *****@***.com and *****@***.com. *The number is **************I'm telling you too i can sent my my ID card if you need, it's not a problem. I understand that you have many requests but i just need the information that somebody readed that and what you can do. I really need to solve this problem and get my account back.*I conected servise providee and they tell me that is everything ok with number, is postpaid number. I really don't know what to do anymore! I don't to where to read you anymore.* Please for help!

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Facebook

Customer service issue
Reported by GetHuman-jelenaa
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 210732 others
0 customers following this

Timeline

GetHuman-jelenaa started working on this issue
Nov 10th, 2018 9:06am

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