Need a password reset sent for Deborah G Paul account linked to phone number...

GetHuman-dpdpdp's customer service issue with Facebook from November 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dpdpdp will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dpdpdp can let us know if they help or not.
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Before contacting them, items GetHuman-dpdpdp may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-dpdpdp's own words
Need a password reset sent for Deborah G Paul account linked to phone number ********** to be sent to *****@***.com** The account has been signed into her mobile phone for years and she forgot her password and is afraid to sign out. The current recovery email *****@***.com has been deactivated by yahoo because of inactivity and they refuse to restore it because there was no recovery email or phone number associated with it. Need the recovery email changed to *****@***.com**The facebook "verify ID" upload page does not work - unable to attach identity picture *files because the button doesn't open a dialog box and all of the facebook help text do not expand when you click on "more..." at the end of each topic. Please respond because we are trying to open the account on a new desktop PC.

GetHuman-dpdpdp did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-dpdpdp
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 210501 others
0 customers following this

Timeline

GetHuman-dpdpdp started working on this issue
Nov 10th, 2018 2:53am