Good Morning,**I don’t know if you are able to help me or not.**However I had an old Fa...

GetHuman-dilo_'s customer service issue with Facebook from November 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dilo_ will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dilo_ can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-dilo_'s own words
Good Morning,**I don’t know if you are able to help me or not.**However I had an old Facebook account.*The email was - *****@***.com*My name on Facebook was under April Rose and also April Imans-grenade **I de-activated my account a couple of years back. I wanted to reactive this, however I forgot the password to my Facebook account. And am unable to access through the email of *****@***.com as my email got hacked * years ago and in that time I created a new one.**I can provide evidence as my old friends on my Facebook and photos of me in compassion to who I was. However that’s all I am able to provide.**Is there anyway you can reactivate this as I would like my old photos from this account as well as to start using Facebook again.**Thank you,*April Rose

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Facebook

Customer service issue
Reported by GetHuman-dilo_
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 209017 others
0 customers following this

Timeline

GetHuman-dilo_ started working on this issue
Nov 9th, 2018 1:16am

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